Alundria Hendon
Homewood
Summary
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Birmingham Direct Primary Care
Birmingham
03.2023 - 02.2025
- Managed patient callbacks and prescription refill requests to ensure timely responses.
- Maintained adequate supply levels of necessary equipment and instruments.
- Scheduled patient admissions by coordinating with medical facilities.
- Handled phone inquiries, scheduled appointments, welcomed patients, and ordered supplies efficiently.
- Ensured compliance with HIPAA regulations for safeguarding confidential patient information.
Medical Assistant/Receptionist
Jackson Hospital and Clinic
Montgomery
08.2021 - 02.2023
- Provided support with front desk duties such as checking in patients, collecting copayments and deductibles, answering phones.
- Arranged hospital admissions for patients as required.
- Assisted physicians with finalizing reports, speeches or presentations.
- Greeted patients and visitors, verified patient information, and managed patient flow in the reception area.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
Call Center Representative
Alorica
Montgomery
09.2019 - 08.2021
- Navigated through computer systems to review information and respond appropriately to callers.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Performed outbound calling campaigns to promote new products or services.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
Bachelor of Science -
Alabama State University
Montgomery, AL12-2022
Skills
- Patient scheduling and electronic health records
- Medical terminology and HIPAA compliance
- Prescription management
- Customer service
Timeline
Medical Assistant
Birmingham Direct Primary Care
03.2023 - 02.2025
Medical Assistant/Receptionist
Jackson Hospital and Clinic
08.2021 - 02.2023
Call Center Representative
Alorica
09.2019 - 08.2021
Bachelor of Science -
Alabama State University
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