Alva Russell
Portage
Summary
Steadfast Job Title employs empathy and patience to connect with individuals on emotional level and provide support during difficult times. Excellent eye for detail and accurately assesses needs. Strives to provide best possible care and support.
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Life Skills Coach
MRC Industries
Kalamazoo, MI
11.2024 - Current
- Developed individualized life skills programs to enhance client independence and self-sufficiency.
- Facilitated workshops on communication, social interactions, and problem-solving strategies for diverse client groups.
- Collaborated with multidisciplinary teams to assess client needs and create tailored support plans.
- Mentored junior coaches, providing guidance on best practices and effective coaching techniques.
- Evaluated client progress through regular assessments, adjusting strategies to ensure continuous improvement.
- Advocated for clients' rights and access to community resources, fostering empowerment and engagement.
- Implemented creative problem-solving techniques, assisting clients in overcoming challenges and achieving success.
- Promoted a positive mindset among clients by teaching resilience-building strategies like reframing negative thoughts or practicing gratitude exercises daily.
Medical Coordinator
Office of Refugee Resettlement/Bethany Christian Services
Kalamazoo, MI
07.2021 - 10.2024
- 1. Patient Care Coordination: Overseeing patient scheduling, managing medical records, and ensuring patients receive necessary follow-up care.
- 2. Insurance Coordination: Verifying insurance coverage, processing claims, and assisting patients with insurance-related inquiries.
- 3. Medical Billing and Coding: Understanding medical billing processes, assigning appropriate codes, and ensuring accuracy in billing procedures.
- 4. Regulatory Compliance: Ensuring compliance with healthcare regulations, including HIPAA guidelines, and maintaining patient confidentiality.
- 5. Healthcare Facility Management: Managing supplies, equipment, and facilities to support efficient operations and patient care.
- 6. Emergency Response Coordination: Developing and implementing emergency response plans, coordinating with emergency services, and ensuring staff readiness for emergencies.
- 7. Administrative Support: Assisting with administrative tasks, such as scheduling meetings, maintaining databases, and preparing reports for management.
- 8. Updating federal government portals: Submitting documentation, creating individual service plans for the minors in Office of Refugee Resettlement care, preparing reports for Division of Health for Unaccompanied Children.
Medical Interpreter English/Spanish
Voices For Health
Grand Rapids, MI
03.2016 - 10.2021
- 1. Language Interpretation: Provide accurate interpretation services between healthcare professionals and patients with limited English proficiency, ensuring clear communication in medical settings.
- 2. Cultural Mediation: Bridge cultural gaps by facilitating understanding between patients, families, and healthcare providers, while respecting cultural sensitivities and preferences.
- 3. Patient Advocacy: Advocate for patients' rights to access healthcare services by ensuring they understand medical procedures, treatment options, and informed consent processes.
- 4. Confidentiality: Maintain strict confidentiality and adhere to ethical standards, safeguarding patients' privacy and sensitive medical information.
- 5. Collaboration: Collaborate with healthcare teams, including doctors, nurses, social workers, and administrative staff, to facilitate effective communication and patient care.
- 6. Professional Development: Stay updated on medical terminology, procedures, and cultural competency training to enhance interpretation skills and ensure high-quality services.
Financial Representative
PNC Financial Services Group
Kalamazoo, MI
05.2013 - 10.2017
- 1. Client Relationship Management: Build and maintain strong relationships with clients, providing ongoing financial guidance, education, and support to help them achieve their financial objectives.
- 2. Financial Consultation: Conduct comprehensive financial assessments for clients to understand their financial goals, risk tolerance, investment preferences, and long-term financial plans.
- 3. Compliance: Ensure compliance with regulatory requirements, including FINRA, SEC, and state regulations, and uphold ethical standards and best practices in financial advising and investment management.
- 4. Problem Resolution: Assist customers in resolving issues related to their accounts, such as billing discrepancies, transaction disputes, account errors, and technical difficulties with online banking platforms.
- 5. Documentation and Reporting: Maintain accurate records of customer interactions, including call logs, notes, and documentation of resolutions, and generate reports as needed for management review.
Education
High school diploma - undefined
Loy Norrix High School
Kalamazoo, MI06.2002
Skills
- Medical Scheduling
- CPT coding
- Accounting
- HIPAA
- Office experience
- Time management
- Accounts receivable
- Customer Relationship Management
- Insurance Verification
- Interpretation
- Communication skills
- Facilities Management
- QuickBooks
- Medical Records
- Translation
- Financial Planning
- Medical Coding
- Accounting software
- Organizational skills
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Life Skills Coach
MRC Industries
11.2024 - Current
Medical Coordinator
Office of Refugee Resettlement/Bethany Christian Services
07.2021 - 10.2024
Medical Interpreter English/Spanish
Voices For Health
03.2016 - 10.2021
Financial Representative
PNC Financial Services Group
05.2013 - 10.2017
High school diploma - undefined
Loy Norrix High School