Alva Salazar
Brownsville,TX
Summary
To obtain a position as a Receptionist with Up Bring with my 13 years of experience in banking and excellent customer service will contribute to greater office efficiency and productivity.
Overview
14
14
years of professional experience
Work History
Teller II
Rally Credit Union
Brownsville, TX
12.2025 - 01.2026
- Processed customer transactions efficiently and accurately.
- Assisted members with account inquiries and service requests.
- Educated clients on credit union products and services.
- Collaborated with team members to enhance customer service experience.
- Resolved member concerns with professionalism and empathy.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Verified customers' identification to ensure compliance with laws and regulations.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Auto Tax Clerk
Cameron County Tax Office
Brownsville, TX, Tx
11.2024 - 02.2025
- Processed payments from taxpayers and filed invoices accordingly.
- Prepared and maintained tax documents for filing purposes.
- Generated reports detailing changes in taxpayer accounts over a specified period of time.
- Resolved customer inquiries regarding taxation policies and procedures.
Teller 1
Lone Star National Bank
Brownsville, TX
07.2019 - 10.2024
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Cross-sold additional bank products when applicable to meet customer needs.
- Performed daily reconciliation of teller drawer within established limits.
- Maintained confidentiality of all customer records and information according to company policies.
- Explained the features of various banking products available to customers.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Followed up on requests from customers in a timely manner.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Built and maintained client relationships through quality, personalized interactions.
- Delivered exceptional service to customers in person or over telephone.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
Retail Banker
Wood Forest Bank
San Benito, Texas
12.2018 - 07.2019
- Greeted customers and identified customer needs to provide appropriate banking services.
- Assisted customers with account inquiries, deposits, withdrawals, transfers, loan applications, and other transactions as needed.
- Identified cross-selling opportunities to meet customer needs and referred products to increase sales volume.
- Processed new accounts including checking, savings, certificates of deposit, and IRAs.
- Balanced cash drawer daily and maintained accurate records of all transactions conducted at the branch.
- Provided excellent customer service by promptly responding to telephone inquiries concerning account information or bank services.
- Conducted financial reviews for customers in order to identify additional products or services that could benefit them.
- Attended regular staff meetings in order to stay abreast of changes in banking regulations.
- Identified and resolved complex client service issues to deliver exceptional customer service.
- Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
- Performed special services for customers, ordering bank cards and checks.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
Teller
Capital One Bank N.A
Brownsville, TX
01.2012 - 06.2017
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Cross-sold additional bank products when applicable to meet customer needs.
- Performed daily reconciliation of teller drawer within established limits.
- Maintained confidentiality of all customer records and information according to company policies.
- Explained the features of various banking products available to customers.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Followed up on requests from customers in a timely manner.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Balanced daily cash deposits and vault inventory with zero error rate.
Education
High School Diploma -
Homer Hanna High School
Brownsville, TX05-2002
Skills
- Drawer balancing
- Asset Protection
- Cash Handling
- Customer Relationship Building
- Exceptional customer service
- Cheerful
- Rapid 10-key data entry
- Excellent communication skills
- Spanish speaking
- Reliable
- Strong Work Ethic
- Positive
- Friendly
- Hospitality and accommodation
- Approachable
Timeline
Teller II
Rally Credit Union
12.2025 - 01.2026
Auto Tax Clerk
Cameron County Tax Office
11.2024 - 02.2025
Teller 1
Lone Star National Bank
07.2019 - 10.2024
Retail Banker
Wood Forest Bank
12.2018 - 07.2019
Teller
Capital One Bank N.A
01.2012 - 06.2017
High School Diploma -
Homer Hanna High School