April Wallers
North East
Summary
Banking professional, bringing valuable experience in handling financial transactions and ensuring customer satisfaction. Consistently recognized for reliability and flexibility in adapting to changing needs. Skilled in cash handling, customer service, and maintaining accurate records, with collaborative approach and results-driven mindset.
Overview
9
9
years of professional experience
Work History
Teller II
APGFCU
08.2025 - Current
- Promoted a welcoming atmosphere in the branch by greeting members upon arrival and addressing them by name when possible.
- Processed member transactions accurately and efficiently.
- Assisted members with account inquiries and resolved issues promptly.
- Maintained cash drawer integrity through regular balancing procedures.
- Educated members on products and services to promote financial literacy.
- Utilized banking software for transaction processing and record keeping.
- Ensured compliance with regulatory policies during daily operations.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Increased cross-selling opportunities by identifying member needs and recommending appropriate banking products or services.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Teller
PNC Bank
10.2021 - 08.2025
- Processed customer transactions efficiently and accurately, ensuring compliance with banking policies.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
- Boosted cross-selling of bank products by identifying customer needs during transactions.
- Coordinated appointment schedules to enhance customer service and satisfaction.
- Facilitated lobby engagement initiatives to enhance customer experience.
Childcare Teacher
Aberdeen Proving Ground Child & Youth Center
03.2017 - 01.2019
- Developed and implemented age-appropriate lesson plans enhancing children's cognitive and social skills.
- Fostered a safe and nurturing environment promoting positive behavior and emotional development.
- Collaborated with parents to support children's individual needs, ensuring effective communication and engagement.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Supported diverse student needs through differentiated instruction strategies, ensuring academic success for all learners.
Education
Associate of Arts - Elementary Education
Cecil College
North East, MD05-2025
Skills
- Cash handling and management
- Transaction processing accuracy
- Cash handling expertise
- Relationship building and management
- Goal-oriented focus
- Banking
- Sales and Cross-selling
- Fraud detection proficiency
- Drawer balancing
- Appointment setting
- Classroom management
- Learning strategies
- Patience
- Empathy
Timeline
Teller II
APGFCU
08.2025 - Current
Teller
PNC Bank
10.2021 - 08.2025
Childcare Teacher
Aberdeen Proving Ground Child & Youth Center
03.2017 - 01.2019
Associate of Arts - Elementary Education
Cecil College