Summary
Overview
Work History
Education
Skills
Timeline
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Alvah Taylor

Detroit,MI

Summary

Proven customer service expert with a track record of enhancing customer satisfaction at MotorCity Casino. Excelled in cash management and POS system operation, demonstrating reliability and exceptional multitasking abilities. Achieved high accuracy levels in transactions, ensuring efficient and positive guest experiences.

Overview

28
28
years of professional experience

Work History

Customer Service Cashier

MotorCity Casino
Detroit, MI
11.1999 - 06.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Server

Red Lobster
Livonia, MI
04.1999 - 02.2000
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Cashier

Target
Detroit, MI
09.1996 - 04.1999
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Northwestern High School
Detroit, MI

Skills

    Customer Service

    Customer Satisfaction

    Reliability and punctuality

    Patience and composure

    Cash Handling

    Customer Complaint Resolution

    Guest Services

    Cash Management

    POS System Operation

    Refund handling

Timeline

Customer Service Cashier

MotorCity Casino
11.1999 - 06.2024

Server

Red Lobster
04.1999 - 02.2000

Cashier

Target
09.1996 - 04.1999

Northwestern High School
Alvah Taylor