ALVA KATE FOWLER
Alba
Summary
Results-driven Collections Agent with expertise in payment negotiation, account discrepancy research, and billing problem resolution. Proven ability to manage customer accounts and ensure timely payments, enhancing overall client satisfaction.
Overview
2
2
years of professional experience
Work History
Collections Agent
Diversified Adjustment Services
Coon Rapids
02.2024 - 07.2026
- Communicated with clients to negotiate payment arrangements effectively.
- Managed customer accounts to facilitate timely payment collections.
- Processed payments and refunds quickly to maximize efficiency and meet performance targets.
- Utilized collection software to track and update account statuses.
- Researched customer accounts for any discrepancies or outstanding payments.
Education
Bachelor of Science - Education
The University of Texas At Tyler
Tyler, TX01-1999
Skills
- Payment negotiation strategies
- Account management
- Account discrepancy analysis
- Billing problem resolution
- Payment plan management
- Payment acceptance
- Credit adjustments
- Collection agency relations
- Client communication
- Team collaboration
- Problem solving
Timeline
Collections Agent
Diversified Adjustment Services
02.2024 - 07.2026
Bachelor of Science - Education
The University of Texas At Tyler