ALVARO MOLINA
Miami,FL
Summary
Currently enrolled in NASM to become a personal trainer/ physic and body building coach. Diligent Produce Manager proudly offering superb training and development talents, Successful at forecasting sales budgets, meeting and exceeding inventory goals, and training and developing independent associates. Dedicated to performing visually appealing merchandising while abiding by health code enforcement policies. Great customer service and always positive attitude.
Overview
6
6
years of professional experience
Work History
Assistant Produce Manager
Publix
Miami, FL
06.2018 - Current
- Organized and supervised the receiving, stocking, rotating, pricing and merchandising of all produce items.
- Reviewed invoices to verify accuracy of order quantities and prices.
- Maintained clean and organized work environment
- Managed scheduling of associates
- Maintained premier customer service
- Provided training for new employees on proper handling of produce merchandise.
- Analyzed sales data to identify trends and forecast future needs of products.
- Monitored inventory levels to ensure adequate supply of merchandise was available at all times.
- Resolved customer complaints in a professional manner.
- Established promotional activities to increase sales of seasonal items.
- Participated in team meetings regarding goals and objectives for the department.
- Conducted regular inspections of the store's perishables section to ensure it meets health regulations.
- Worked closely with other departments such as marketing and accounting when necessary.
- Managed daily operations including opening and closing duties, cashiering, stocking shelves.
- Enforced company policies regarding employee conduct while working in the department.
- Received produce deliveries and unloaded produce.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Trained and coached new team members.
- Participated in quarterly inventory counts and conducted inventories.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
Customer Service Representative
Publix
Miami, FL
06.2018 - 10.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
Personal Trainer, Nutritionist, Body Building
NASM
Online Skills
- Task Delegation
- Display Creation
- Merchandising Strategies
- Stock Rotation
- Ordering Procedures
- Inventory Replenishment
- Purchasing and planning
- Quality Control Analysis
- Resource Allocation
- Resource Management
- Operational Efficiency
- Health department standards
- Hospitality and accommodation
- Budget Development
- Personal service
- Customer Service
- Department supervision
Timeline
Assistant Produce Manager
Publix
06.2018 - Current
Customer Service Representative
Publix
06.2018 - 10.2020
Personal Trainer, Nutritionist, Body Building
NASM