ALVARO MONTES
Miami,FL
Summary
I have experience hard working, fast. Fun, and friendly. More than 25 years experience in retail.
Overview
34
34
years of professional experience
Work History
STOCKER
PUBLIX
- Ensure that product is within date and rotate and display product according to the appropriate planogram
- Assist with unloading product from trucks and organizes stock room
- Fill assigned section as needed
- Assist with the maintenance of the shelf set
- Clean cases and shelves, and mop and sweep the sales floor, stock rooms, and dairy coolers
- Operate back-room equipment, including pallet jack, scissor lift, baler, compactor, and scrub machine.
ASSISTANT STORE MANAGER
PUBLIX
- Provide customer service by building and maintaining relationships and responding to customer inquiries and complaints
- Direct and supervise 50+ employees, engaged in sales, inventory-taking, cash accountability or in performing services for customers
- Hire, train, develop and evaluate personnel, promoting workers
- Develop methods and procedures to increase sales and promote business.
STORE MANAGER
SMART & FINAL
- Ensure compliance with company policies and government regulations
- Supervises unloading, staging, stocking, and pricing activity of the crew
- Monitors and supervises associates and customer safety and security issues
- Posts information and collects data
- Supervises the activity of assigned work crews.
GROCERY MANAGER
WHOLEFOODS MARKET
- Oversee day-to-day operation of the grocery store, track inventory
- Hire and train new employees
- Ensure compliance with food safety laws
- Manage orders and vendor relationships
- Administrative record keeping
- Maintain employee schedule.
GM TEAM LEADER - HARDLINE & DECOR
TARGET
- Assess GM backroom, sales floor areas and fulfillment reporting to identify gaps and develop a plan to resolve
- Enable a consistent experience for our guests by ensuring product is zoned, in stock, available, accurately priced and signed on the sales floor
- Responsible for working with Closing teams to identify key priorities and ensure the store is guest ready
- Create a scheduling plan in partnership with your ETL based off of monthly and weekly business workload and guest traffic
- Expect and enable team members to stay up to date on relevant trends and products
- Lead team onboarding and learning and close knowledge gaps through training and experiences
- Establish clear goals and expectations and hold team members accountable to expectations
- Lead and coach the team to ensure accuracy and efficiency in all GM processes.
SERVICE & ENGAGEMENT TEAM LEADER
TARGET
- Demonstrate a service culture that prioritizes the guest service experience
- Model, train, and coach expectations to deliver the service standard
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
- Lead a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery
- Understand sales goals, plan, and execute daily/weekly workload to deliver on store sales goals and guest engagement
- Lead and follow-up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences
- Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors
- Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas
- Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest.
MARKET TEAM LEADER
TARGET
01.2007 - 01.2021
- Understand sales goals, plan, and execute daily/weekly workload to deliver on department and store sales goals and guest engagement
- Including planning food service transitions, revisions, sales plans, sampling, promotions, and price change workload
- Work a schedule that aligns to guest and business needs
- Model guest service standards: delivering a fresh and full area during all opening hours, developing experts who share product knowledge with the guest
- Assess Food Service back of house, production areas, dining spaces and merchandising spaces to ensure food safety and proper inventory levels
- Walk Food & Beverage Standards and Food Service routines daily to assess priorities and review reporting to identify business gaps for follow-up
- Ensure proper execution on all food safety standards and cleaning routines.
GROCERY BUYER
WHOLEFOODS MARKET
01.2004 - 01.2007
- Replenishes products through proper buying procedures
- Orders perishable grocery products and maintains appropriate back stock levels
- Monitors and acts upon open PO reports for both purchases and credits in an accurate and timely manner
- Controls spoilage/shrink; achieves turn goals; participates in inventory
- Completes spoilage, sampling, temperature, and sweep worksheets as required
- Ensures orders for product are timely and accurate to monitor inventory turns
- Oversees customer special order procedure
- Analyzes and controls product transfers, waste, and spoilage.
ASSISTANT MANAGER
SMART & FINAL
01.2000 - 01.2004
- Plan and organize work so that it is completed within the appropriate labor matrix
- Established accurate budget projections; strive to operate within established store budgets
- Maintains full, properly merchandised displays throughout the store
- Successfully motivate associates to perform assigned functions and achieve objectives
- Maintain inventory levels within acceptable levels and monitors in-stock conditions.
GROCERY BAGGER
PUBLIX
01.1987 - 01.1999
- Provides premier customer service, including greeting customers and answering their questions
- Bag groceries
- Take customer carts to the parking lot and unload groceries into customer vehicles
- Help customers locate products throughout the store
- Restock bags
- Retrieve shopping carts from the parking lot
- Assist in cleaning duties as assigned
- Assist in other duties as assigned.
Education
HIGH SCHOOL DIPLOMA, AP courses in History, Math -
MIAMI SENIOR HIGH SCHOOL
06.1987
Skills
- Collaboration - Work with others, both team members and across departments, is critical to success
- Communication - No matter the industry, no matter the position, verbal, writing and presentation skills Can interact with different audiences and can present to an audience with confidence
- Leadership - Can inspire and motivate team members, and act with integrity, fairness, and a strategic mindset
- Problem solving - An ability to resolve conflicts and come up with creative solutions to challenges
- Work ethic - Honest, responsible, reliable, and punctual
- Adaptability - Can quickly acclimate to different environments and are open to new processes and technologies
Accomplishments
Target Flagler, store was # 1 in survey in the district. Number 2 nation , in credit cards application. Best in district in line busting, my department dairy 0 expires item.
Timeline
MARKET TEAM LEADER
TARGET
01.2007 - 01.2021
GROCERY BUYER
WHOLEFOODS MARKET
01.2004 - 01.2007
ASSISTANT MANAGER
SMART & FINAL
01.2000 - 01.2004
GROCERY BAGGER
PUBLIX
01.1987 - 01.1999
STOCKER
PUBLIX
ASSISTANT STORE MANAGER
PUBLIX
STORE MANAGER
SMART & FINAL
GROCERY MANAGER
WHOLEFOODS MARKET
GM TEAM LEADER - HARDLINE & DECOR
TARGET
SERVICE & ENGAGEMENT TEAM LEADER
TARGET
HIGH SCHOOL DIPLOMA, AP courses in History, Math -
MIAMI SENIOR HIGH SCHOOL