Alvaro Salceda
Phoenix,AZ
Summary
Results-driven Relationship Banker with experience in the retail banking industry. Demonstrated strength in building and maintaining client relationships, product promotion, and financial advising. Proven skills in cross-selling bank products and services to fulfill client needs. Effectively contributed to team success by surpassing sales goals while delivering exceptional customer service.
Overview
4
4
years of professional experience
Work History
Relationship Banker
Bank of America
Glendale, AZ
03.2024 - Current
- Engaged with clients to identify their financial needs and recommended suitable banking products and services, ensuring personalized solutions.
- Supported customers in opening new checking and savings accounts, processing wire transfers, and setting up direct deposits.
- Researched and resolved inquiries related to account balances, transactions, fees, and interest rates, ensuring a high level of customer satisfaction.
- Developed and implemented promotional strategies that successfully attracted new clients to the bank’s products and services, contributing to business growth.
- Educated clients on digital banking tools and resources, helping them adopt online and mobile banking for convenient access and account management.
Bartender
Sumo Maya
Scottsdale, AZ
11.2020 - 03.2024
- Provided exceptional customer service by welcoming guests, taking orders, and preparing a wide variety of beverages, including classic and signature cocktails, wine, and beer, adhering to company standards and recipes.
- Managed bar operations efficiently by maintaining an organized workspace, replenishing stock, and ensuring compliance with health and safety regulations.
- Assisted in inventory management by tracking bar supplies, placing orders, and performing monthly audits to minimize wastage and control costs.
- Created a positive atmosphere through strong interpersonal and communication skills, resolving customer concerns promptly and enhancing overall guest satisfaction.
- Trained and mentored new bar staff, sharing expertise in mixology, customer service, and bar etiquette to maintain high standards of service.
Education
BBA - Supply Chain And Logistics Management
Northern Arizona University
Flagstaff, AZ12-2020
Skills
- Customer Service & Relationship Management
- Product Knowledge & Cross-Selling
- Financial Transactions & Account Management
- Problem Solving & Conflict Resolution
- Communication & Interpersonal Skills
- Attention to Detail & Compliance
- Sales & Business Development
- Digital & Technical Proficiency
Accomplishments
Google Project Management professional certificate
NAU Dean's List 2019 & 2020
About Me
- Fluent in Spanish
- Volunteer at St. Vincent de Paul
- Pursuing FINRA SIE, Series 7 and 66 Licenses
Timeline
Relationship Banker
Bank of America
03.2024 - Current
Bartender
Sumo Maya
11.2020 - 03.2024
BBA - Supply Chain And Logistics Management
Northern Arizona University