Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Alvaro Arias Munguia

Alvaro Arias Munguia

Houston,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

Customer Service Cashier

Fast Sticker and Lube LLC
Houston, TX
05.2024 - Current
  • Resolved customer complaints in a professional manner.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Operated cash registers to process payments for goods and services.

Customer Service Representative

Google Fiber / Ibex Global Solutions Nicaragua
Mountain View, CA
04.2023 - 05.2024
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints promptly and efficiently.
  • Maintained a high level of professionalism when dealing with difficult customers.

Customer Service Representative

Dish Network Corp / Inspiro Nicaragua
Englewood, CO
10.2021 - 03.2023
  • Developed positive relationships with customers through friendly interactions.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Collected deposits or payments and arranged for billing.

Human Resources Associate

Amazon ERC / Ibex Global Solutions Nicaragua
Seattle, WA
07.2020 - 09.2021
  • Monitored attendance records and timecards to ensure compliance with company policies.
  • Prepared or maintained employment records using human resources management system software.
  • Addressed harassment allegations, work complaints or other employee concerns.
  • Conferred with management to develop or implement personnel policies or procedures.

Education

High School Diploma -

Loyola Institute
Nicaragua
11-2007

English Program - English Language And Literature

American Nicaraguan School
Nicaragua
12-2006

Skills

  • Inbound and Outbound Calling
  • Data Entry
  • Complaint resolution
  • Product Knowledge
  • Account updating
  • Product Education
  • Multi-Task Management
  • CRM Software
  • Technical Support
  • Team Development
  • Warranty Service
  • Customer Service
  • Customer Education

Languages

English
Full Professional
Spanish
Native/ Bilingual

Affiliations

  • Multitasking and Time Management: Managed multiple schedules, coordinated meetings, and handled communications seamlessly, demonstrating my capability to juggle various tasks and responsibilities effectively.
  • Fitness Enthusiast: Regularly participate in marathons and local running events, which has taught me the importance of discipline, perseverance, and setting goals. This commitment to fitness keeps me healthy and energized, benefiting my professional performance.
  • Professional Development: Regularly attend workshops and courses related to customer service and management. This commitment to lifelong learning ensures that I stay updated with the latest industry trends and bring innovative solutions to my workplace.

Timeline

Customer Service Cashier

Fast Sticker and Lube LLC
05.2024 - Current

Customer Service Representative

Google Fiber / Ibex Global Solutions Nicaragua
04.2023 - 05.2024

Customer Service Representative

Dish Network Corp / Inspiro Nicaragua
10.2021 - 03.2023

Human Resources Associate

Amazon ERC / Ibex Global Solutions Nicaragua
07.2020 - 09.2021

High School Diploma -

Loyola Institute

English Program - English Language And Literature

American Nicaraguan School

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Alvaro Arias Munguia