Alverto Montes
Peoria,AZ
Summary
Dynamic assistant manager with proven skills in team leadership, conflict resolution, and strategic planning. Committed to enhancing employee onboarding and performance through effective mentoring and communication.
Overview
1
1
Language
1
1
Certification
4
4
years of professional experience
Work History
Assistant Manager
Footlocker
Glendale, AZ
08.2024 - Current
- Resolved customer service inquiries efficiently, ensuring timely complaint resolution.
- Conducted regular staff meetings to assess performance and align priorities for outcomes.
- Mentored newly hired employees to enhance onboarding experience with company programs.
- Assisted in daily operations while developing team schedules.
- Organized training sessions for new hires on store policies and customer service protocols.
- Resolved conflicts between team members effectively.
- Worked with management to develop strategic plans, contributing to the achievement of business goals.
- Remained calm and professional in stressful circumstances and effectively diffuse tense situations.
- Reviewed completed work for quality assurance and accuracy. to verify consistency, quality, and conformance.
Sales Associate
Footlocker
Glendale , AZ
04.2022 - 08.2024
- Enhanced customer purchasing experience through effective education on product features and promotions.
- Resolved customer complaints with professionalism (remove), ensuring customer satisfaction remained a priority.
- Partnered with sales team to meet performance goals to achieve performance targets, fostering a collaborative environment that supported collective goals.
- Kept store environment clean and organized, including floors, windows, displays. including floors, windows, displays.
- Performed daily recovery tasks to maintain store order and keep areas clean and neat for maximum productivity.
- Built and maintained relationships with peers and upper management to drive team success.
Education
High School Diploma -
Apollo High School
Glendale, AZ05-2021
Skills
- Training and orientation
- Performance management
- Team leadership and motivation
- Conflict resolution
- Strategic planning
- Communication skills
- Problem solving
- Decision making
- Mentoring and coaching
- Multitasking and organization
- Workload management strategies
- Goal setting and achievement
- Recruitment practices
- Taking criticism
- Performance appraisal
- Working under pressure
- Adapting to environment
Languages
Spanish
Professional
Certification
- CPR/BLS, Phoenix, AZ 2/11/26
Timeline
Assistant Manager
Footlocker
08.2024 - Current
Sales Associate
Footlocker
04.2022 - 08.2024
High School Diploma -
Apollo High School