Selena Jones
Williamsburg,VA
Overview
6
6
years of professional experience
Work History
Data Labeling Associate
Liberty Source
Hampton, VA
08.2022 - Current
- Conduct quality checks and data validation in accordance with daily assignments and provide effective coaching/feedback as required
- Assist with building long-term solutions that improve research, processes, data output and drive optimal results
- Collaborate with clients and supervisors in delivering accurate & timely feedback for projects in pilot phases
- Assist with development of daily analyst assignments based on dynamic client priorities
- Help identify process improvements and standards resulting in exemplary customer service to the client
- Monitor team goals for performance to ensure deadlines are met
- Promote adherence to company policies and procedures.
Data Analyst II
Liberty Source
Hampton, VA
03.2022 - 08.2022
- Monitored corporate bond issues in the market
- Liaised with members of the corporate bond team to distribute new work-items that need to be prioritized
- Ensured quality and time to market when receiving deals from Lead
- Updated coupon rates for floating rate bonds based on an underlying index as reported on trustees/agent websites
- Performed Quality Assurance checks on New Issues by comparing documents provided by lead managers against corporate
- Communicated with third party providers via email to validate and confirm bond data
- Participated in special projects as assigned.
Customer Service Representative
Virginia Employment Commission
Hampton, VA
05.2020 - 10.2021
- Handled 80+ inbound calls per day in a friendly and courteous manner
- Collected customers personal information and entered data accurately into customer service software
- Handled customer complaints and provided appropriate solutions and alternatives
- Made outbound calls to follow-up and offer company’s services
- Performed other related duties and participated in special projects to completion.
User Provisioning
USA TODAY Network
Chesapeake, VA
06.2018 - 08.2018
- Joined as a member of an Employee Provisioning project team to assist the Commerce support group with their queue and assigned tasks
- Received training for a number of EP Applications over the course of the internship that allowed me to process requests and support the enterprise environment
- Created and modified knowledge base articles for the current team and future reference
- Received training for Help Desk intake role and performed coverage duties as backup.
Education
Bachelor of Science in Management Information Systems -
Virginia State University
05.2020
Skills
- Outstanding knowledge of Microsoft Suite (Word, Excel, Power Point, Outlook)
- Critical thinking and problem-solving skills
- Data Entry Skills
- System Application and Product (SAP)
- Excellent written and verbal communication skills
- Time management skills and knowing how to excise time wisely
- Basic Knowledge in Java Script
Professional Organization
- Sigma Gamma Rho Sorority Incorporated
- The Betterment of Brothers and Sisters Incorporated
Internship
USA TODAY Network, Chesapeake, VA, User Provisioning, 06/01/18, 08/01/18, Joined as a member of an Employee Provisioning project team to assist the Commerce support group with their queue and assigned TASKS, Received training for a number of EP Applications over the course of the internship that allowed me to process requests and support the enterprise environment, Created and modified knowledge base articles for the current team and future reference, Received training for Help Desk intake role and performed coverage duties as backup
Timeline
Data Labeling Associate
Liberty Source
08.2022 - Current
Data Analyst II
Liberty Source
03.2022 - 08.2022
Customer Service Representative
Virginia Employment Commission
05.2020 - 10.2021
User Provisioning
USA TODAY Network
06.2018 - 08.2018
Bachelor of Science in Management Information Systems -
Virginia State University
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