Paris Dzen

Performed auxiliary tasks as needed by staff which include but are not limited to:

• Escorted patients to and from treatment departments within the facility and assisting patients with mobility needs
• Organized wheelchairs and other assistive devices
• Performed deliveries of files, lab materials, meals, and patient mail
• Clerical work as assigned

• Managed customer relations and and enhanced customer service through friendly and knowledgeable communication and interaction
• Administered high level of necessary care and organization of inventory
• Assisted with sale and transportation of inventory
• Improved customer accessibility by maintaining managing company's online presence

• Developed and implemented individualized care plans for patients admitted to the Crisis Stabilization Unit.
• Improved patient satisfaction by carefully evaluating their needs and developing personalized discharge plans.
• Conducted thorough psychosocial assessments to identify patients' strengths, challenges, and support systems, ensuring a comprehensive understanding of their mental health history and contributing factors.
• Effectively communicated with patients and their families as a primary contact on behalf of the clinical team, offering compassionate support and resources to enhance their understanding of mental health conditions and treatment, as well as address any questions or concerns.
• Collaborated intimately with psychiatrists, nurses, social workers, and other healthcare professionals to assess patient needs and formulate holistic treatment plans that address both mental health and co-occurring medical conditions.
• Enhanced patient outcomes through thorough follow-up assessments and adjustments of discharge plans as needed.
• Advocated for patients' rights and ensured that treatment plans aligned with ethical and legal standards, collaborating with legal representatives and external agencies as needed.
• Ensured compliance with regulatory requirements, documentation standards, and insurance guidelines by maintaining accurate and up-to-date records of patient case management while on unit.