Alvin Paras
Leasing And Experience Manager
Santa Clara,Ca
Summary
Detail-oriented and organized Leasing and Experience Manager effective at managing personnel, Neighborhood and special projects. Passionate about building strong Neighbor relationships, driving brand loyalty, and increasing Neighbor engagement. Dedicated to interacting with office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with Neighborhood Director for various needs.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Leasing and Experience Manager
Prometheus
Mountain View, CA
04.2022 - 11.2024
- Led and developed Neighbor Ambassadors and Senior Neighbor Ambassadors, fostering high-performing, accountable teams.
- Analyzed data and provided pricing recommendations, optimizing occupancy, revenue, and presenting insights to Asset Management.
- Built strong cross-functional relationships with Maintenance, streamlining operations and improving response times.
- Managed financial and operational processes, including General Ledger reviews, invoice approvals, ADP timecards, and office supply procurement.
- Conducted regular neighborhood inspections and enforced policies, ensuring compliance, safety, and high Neighbor satisfaction.
- Resolved complex Neighbor and team issues, including leasing, rent disputes, renovations, and workflow challenges.
- Led daily huddles and task delegation, setting team priorities, accountability, and driving operational efficiency.
- Modeled leadership by example, promoting a culture of excellence across office and maintenance teams.
Assistant Neighborhood Director
Prometheus
Santa Clara, Utah
01.2021 - 04.2022
- Supported Neighborhood Director in communicating renovation schedules to ensure Neighbor awareness and engagement.
- Managed rent collections and final account statements, maintaining accurate ledgers and timely processing.
- Assisted with delinquent accounts and Rental Assistance applications, improving recovery and Neighbor support.
- Provided compassionate support to Neighbors experiencing financial hardship, enhancing trust and satisfaction.
Neighborhood Ambassador
Prometheus
Santa Clara
05.2019 - 01.2021
- Delivered personalized customer service by addressing Neighbor inquiries, resolving concerns, and coordinating with management and maintenance teams.
- Conducted engaging Neighborhood tours, helping prospects envision living in the community and guiding them through the leasing process.
- Supported marketing initiatives, including developing plans, creating internet ads, and promoting monthly neighborhood events.
- Assisted Neighbors with Change of Occupancy and Notice to Vacate, ensuring smooth transitions.
- Managed daily team operations, including assigning tasks, scheduling tours, and overseeing new leads in Lead 2 Lease.
Education
Kinesiology and Athletic Training -
San Jose State University
San Jose, Ca 01.2003 - 05.2010
Skills
- Microsoft Outlook
- Smartsheet
- Excel
- Neighbor Central
- One Site
- Yieldstar
- CERTIFICATIONS/LICENSE
- Staff Management
- Policies and procedures
- Strategic planning
Timeline
Leasing and Experience Manager
Prometheus
04.2022 - 11.2024
Assistant Neighborhood Director
Prometheus
01.2021 - 04.2022
Neighborhood Ambassador
Prometheus
05.2019 - 01.2021
Kinesiology and Athletic Training -
San Jose State University
01.2003 - 05.2010