Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Awards
Bonus: Enthusiastic about Unicorns & Learning Web3
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Alvin Terrible

Apopka,FL

Summary

Resourceful and empathetic customer support professional with strong experience in remote and in-person service environments. Proven ability to manage high-volume inquiries, troubleshoot issues, and deliver excellent user experiences across various platforms. Quick to learn new technologies with a passion for helping people and a calm demeanor under pressure. Seeking to contribute to Uniswap Labs' user-focused mission by supporting users during nights and weekends.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Home Health Aide

Aliah Home Care
12.2023 - 04.2025
  • Provided compassionate in-home support to patients, including personal care and medication reminders.
  • Assisted with essential daily tasks such as paying bills, managing phone communications, and handling paperwork.
  • Advocated for patients’ needs while ensuring comfort, safety, and dignity in a home setting.
  • Maintained accurate records and built strong, trusting relationships with patients and their families.

Pharmacy Technician

CVS Pharmacy
02.2023 - 08.2024
  • Delivered customer service in a high-pressure medical environment, addressing complex requests and resolving concerns with compassion and accuracy.
  • Managed sensitive data with precision and ensured regulatory compliance while working with pharmacy software and records.
  • Supported a wide range of customers, adapting communication styles and resolving issues effectively.

Dietary Aide

Grand Pavilion
08.2022 - 01.2023
  • Assisted patients with dietary needs using specialized software for orders and restrictions.
  • Addressed patient and staff concerns promptly and empathetically.
  • Maintained accurate documentation and improved communication flow between patients and kitchen staff.

Store Manager

Zoe Shack
11.2019 - 11.2021
  • Managed remote operations during COVID-19, overseeing scheduling, communication, and conflict resolution.
  • Trained and supported team members to maintain top-tier service standards.
  • Handled administrative tasks including inventory management, data entry, and reporting.
  • Remote & In-Person

Education

Associate of Science - Human Sciences

Nassau Community College
Garden City, NY

Skills

  • Tier 1 Technical Support Zendesk & Email Handling
  • Remote Tools: Microsoft Teams, Zoom, Google Workspace
  • Issue Escalation SLA Adherence Conflict Resolution
  • Fast Learner in Tech Crypto-curious DeFi Awareness
  • Strong Multilingual Communication: English, Creole, French, Spanish
  • Detail-Oriented Time Management Empathetic Problem Solver

Certification

  • Basic Life Support (BLS)
  • CPR Certified
  • Personal Care Assistant (PCA)

Languages

English – Native
Haitian Creole – Native
French – Professional
Spanish – Basic/Conversational

Timeline

Home Health Aide

Aliah Home Care
12.2023 - 04.2025

Pharmacy Technician

CVS Pharmacy
02.2023 - 08.2024

Dietary Aide

Grand Pavilion
08.2022 - 01.2023

Store Manager

Zoe Shack
11.2019 - 11.2021

Associate of Science - Human Sciences

Nassau Community College

Awards

Cadet First Lieutenant – 4 years in Naval Education Program, Awarded for Outstanding Performance by Chief of Naval Education and Training, Volunteered to assist non-English speakers with job placement and education

Bonus: Enthusiastic about Unicorns & Learning Web3

  • Currently exploring crypto and DeFi tools like MetaMask and Uniswap
  • Fast learner with genuine curiosity about blockchain tech

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Alvin Terrible