Alvin Williams
Hampton,VA
Summary
Driven and dynamic professional with extensive experience at Ferguson Enterprises LLC, excelling in roles requiring exceptional sales acumen and team leadership. Proven track record in enhancing sales revenue through expert relationship-building and insightful product recommendations. Skilled in merchandising and product demonstration, adept at fostering customer satisfaction and loyalty.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Counter Sales Representative II
Ferguson Enterprises LLC
09.1995 - Current
- Taking on Management responsibilities
- Running end of the month billing
- Supervised a team of 3 associates
- Receive material
- Inventory adjust material
- Order inventory
- Product isle location
- Closing out cashbox(running checks)
- Dispatch track organize deliveries
- Sending out UPS shipping orders
- Printing cycle counts
- Assisted customers in selecting products based on their needs and preferences
- Handled cash and credit card transactions with accuracy and efficiency
- cleaned aisles and customer areas during slow periods
- Troubleshooting
- Trained associates
- Entering Goodman warranties
- Entering Water heater warranties
- Split sales orders
- Delivered various materials to customers
- Welcome customers and offered immediate assistance
- Answered telephone calls and offer information an or answered questions
Inside Sales Representative HVAC
Ferguson Enterprises LLC
01.1995 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Called on customers
- Sized up HVAC equipment
- Sized boilers
- Material takeoff from Layout plans
Education
No Degree - Engineering
Thomas Nelson Community College
Hampton, VANo Degree - HVAC And Heat Pump
New Horizons Education Center
520 Butler Farm Rd, Hampton, Va 2366609-1995
Skills
- Telephone sales (sweet 16)
- Ability to troubleshoot and rectify problems
- Extensive expertise in Plumbing Industry
- Able to be patient and empathetic with customers and coworkers in challenging situations
- Extensive expertise in HVAC industry
Certification
Went to Honeywell Training thru Ferguson Enterprises to learn about zoning systems,thermostats and others tools to sale more efficiently to customer and to help fellow associates
Timeline
Counter Sales Representative II
Ferguson Enterprises LLC
09.1995 - Current
Inside Sales Representative HVAC
Ferguson Enterprises LLC
01.1995 - Current
Went to Honeywell Training thru Ferguson Enterprises to learn about zoning systems,thermostats and others tools to sale more efficiently to customer and to help fellow associates
No Degree - Engineering
Thomas Nelson Community College
No Degree - HVAC And Heat Pump
New Horizons Education Center
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