Marci Senior-Satiro
Griswold,CT
Summary
Dynamic and results-oriented professional with a proven track record at USESI - Electrical Wholesalers, excelling in sales expertise and problem-solving aptitude. Demonstrated ability to exceed customer expectations and achieve sales goals, enhancing customer loyalty and mastering product knowledge. Skilled in inventory management and engaging with diverse customers, consistently driving satisfaction and business growth.
Overview
15
15
years of professional experience
Work History
Counter Sales Representative
USESI - Electrical Wholesalers
04.2019 - Current
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Welcomed customers and offered immediate assistance in line with business policies.
- Answered telephone calls to offer information and promote business products.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Finalized sales by completing payments and required paperwork.
- Restocked, rotated and visually merchandised products for maximum sales.
- Informed customers about important policies and conditions on sales.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Achieved personal sales goals with great upselling and cross-selling abilities.
- Documented orders in computer system with general conditions and special customer requirements.
- Managed rentals and returns processes for diverse customers.
- Assisted team members in meeting sales targets through collaborative efforts and sharing of best practices.
- Met or exceeded monthly sales goals consistently, showcasing a strong commitment to achieving results.
- Completed daily tasks efficiently, balancing multiple responsibilities such as stocking shelves, assisting customers, and handling cash registers.
- Enhanced customer loyalty with attentive service, building long-term relationships with clients.
- Developed strong product knowledge to confidently answer customer inquiries and provide accurate information.
- Processed transactions accurately, ensuring correct pricing and inventory updates.
- Handled returns or exchanges professionally while adhering to company policy guidelines.
- Trained new employees on company policies, procedures, and sales techniques for seamless onboarding experiences.
- Participated in ongoing training sessions to stay informed about new products, trends, and industry developments.
- Promoted store events and discounts, driving increased foot traffic during sale periods.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
Baker
Coastal Confections
01.2012 - Current
- Cut and shaped dough for pies, rolls and other pastries.
- Determined baking times for various items.
- Prepared frostings and other toppings for cakes and pastries.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Prepared dough for variety of pastries, cakes and breads.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Cleaned and maintained kitchen equipment and oven.
- Customized cake designs according to customer requests, increasing satisfaction and repeat business.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Maintained accurate inventory of baking supplies and ingredients.
- Complied with health and safety codes to protect staff and customers.
- Produced consistently high-quality baked goods for customers.
Floral Designer
Stop & Shop
09.2017 - 04.2019
- Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
- Cut loads and Culling.
- Data entry & Cashiering.
Operations Specialist
Bobs Discount Furniture and Mattress Store
01.2012 - 03.2019
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Boosted overall customer satisfaction, resolving complaints and inquiries in timely and empathetic manner.
- Streamlined warehouse operations, improving efficiency by redesigning layout and workflow.
- Handling highly escalated customers accounts.
- Chat rooms , Truck tracking, Data Entry, Multiple different computer programs used daily .
Debt Recovery Specialist
Accelerated Financial Solutions
08.2009 - 09.2012
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Trained new team members on scripts, company services, and collection strategies.
- Used skip tracing and other techniques to locate debtors.
- Managed a high-volume caseload of delinquent accounts while maintaining detailed notes on all communications for future reference or legal proceedings if necessary.
- Ensured compliance with federal and state regulations in all debt collection activities to maintain the company''s reputation and legal standing.
- Assisted in the identification of fraudulent activities, collaborating with internal teams to mitigate risks and protect company assets.
- Collected on delinquent accounts to reduce overdue balances.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Identified and contacted customers with overdue accounts to address payment status.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Responded to customer inquiries and provided detailed account information.
- Processed debtor payments and updated accounts to reflect new balance.
- Entered client details and notes into system for interdepartmental access and review.
Education
High School Diploma -
New London High School
New London, CT06-1998
Skills
- Merchandise Receiving and Handling
- Sales Techniques
- Sales expertise
- Problem-solving aptitude
- Telephone Etiquette
- Order Fulfillment
- Exceeding Customer Expectations
- Inventory Management
- Documentation And Reporting
- Product Knowledge
- Building Customer Loyalty
- Engaging with Diverse Customers
Timeline
Counter Sales Representative
USESI - Electrical Wholesalers
04.2019 - Current
Floral Designer
Stop & Shop
09.2017 - 04.2019
Baker
Coastal Confections
01.2012 - Current
Operations Specialist
Bobs Discount Furniture and Mattress Store
01.2012 - 03.2019
Debt Recovery Specialist
Accelerated Financial Solutions
08.2009 - 09.2012
High School Diploma -
New London High School
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