Dynamic and results-oriented Customer Service Representative with a proven track record at Newcomb Oil. Excelled in resolving high-stress disputes, enhancing customer loyalty through empathetic complaint resolution. Demonstrated expertise in professional telephone demeanor and efficient recordkeeping, significantly improving customer satisfaction. Skilled in balancing customer needs and company goals, achieving satisfactory outcomes in escalated situations.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.