Summary
Overview
Work History
Education
Skills
Timeline
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Alvina Pittman

Campbellsville,KY

Summary

Dynamic and results-oriented Customer Service Representative with a proven track record at Newcomb Oil. Excelled in resolving high-stress disputes, enhancing customer loyalty through empathetic complaint resolution. Demonstrated expertise in professional telephone demeanor and efficient recordkeeping, significantly improving customer satisfaction. Skilled in balancing customer needs and company goals, achieving satisfactory outcomes in escalated situations.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Newcomb Oil
05.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

No Degree - State Registered Nurse Aid

Campbellsville University
Campbellsville, KY
06-2019

GED -

Morgan County Technical Center
Wartburg, TN
05-2018

Skills

  • Complaint resolution
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Recordkeeping strengths

Timeline

Customer Service Representative

Newcomb Oil
05.2023 - Current

No Degree - State Registered Nurse Aid

Campbellsville University

GED -

Morgan County Technical Center
Alvina Pittman