Alvina Gin-Nen Walters
Salt Lake City,UT
Summary
Proven multitasker and problem solver, I enhanced customer satisfaction at Delta Airlines by proactively addressing and resolving issues, demonstrating exceptional attention to detail and strong interpersonal skills. My experience spans from customer service to interior design, showcasing versatility and a commitment to excellence. Achieved smoother customer experiences by identifying potential issues early, underscoring my ability to manage time effectively and prioritize tasks efficiently.
Overview
24
24
years of professional experience
Work History
Customer Experience Specialist
Delta Airlines
01.2022 - Current
- Supported the customer service team by promptly addressing inquiries and resolving issues related to reservations.
- Handled sensitive client information responsibly, protecting privacy and adhering to company confidentiality guidelines at all times.
- Proactively identified potential issues before they escalated by monitoring flight statuses closely, leading to smoother customer experiences overall.
- Demonstrated strong communication skills when assisting passengers with special needs or requests, ensuring a comfortable travel experience for all.
- Delivered exceptional service under pressure by maintaining composure during peak hours or difficult situations involving flight delays or cancellations.
Interior Designer
Red Door Staging & Design
03.2011 - 01.2016
- Consulted with clients to discuss preferences, styles, and ideas for commissions
- Arranged furniture to facilitate traffic flow and design objectives
- Presented available color palettes and helped select colors that reflected client personality and goals
- Decorated corporate spaces according to established brand and company goals
- Reviewed project costs, budgets and adherence to schedules
Reservation Agent
Jetblue Airways Corp
09.2003 - 03.2011
- Provided customers with information about availability and pricing for TrueBlue Frequent Flyer members
- Provided high level of customer service to each person by engaging the customer and using active listening and effective interpersonal skills
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service
Reservation Agent
Air New Zealand
01.2001 - 10.2002
- Answered incoming phone calls and developed a friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
- Suggest various packages and amenities to fit personal needs
- Prepared customer invoices, accepted payments and processed refund and cancellation requests
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service
Education
Bachelor of Arts - Music
Brigham Young University - Hawaii
La'ie, HISkills
- Multitasking
- Problem solving
- Time management
- Strong interpersonal skills
- Excellent attention to detail
- Strong Data entry skills
References
Sarah Hansen
Interior Designer/Owner Red Door Staging & Design
SLC, Utah
(801)628-8928
Timeline
Customer Experience Specialist
Delta Airlines
01.2022 - Current
Interior Designer
Red Door Staging & Design
03.2011 - 01.2016
Reservation Agent
Jetblue Airways Corp
09.2003 - 03.2011
Reservation Agent
Air New Zealand
01.2001 - 10.2002
Bachelor of Arts - Music
Brigham Young University - Hawaii