Alvine Vielleux
Pike,NH
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
10
10
years of professional experience
Work History
General Manager
Alamo Drafthouse
Katy, TX
07.2019 - 04.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Assistant General Manager
Alamo Drafthouse
Katy, TX
07.2018 - 07.2019
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Bar Manager
Alamo Drafthouse
Katy, TX
04.2012 - 07.2018
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies and improved employee net promoter score by 55%
Education
High School Diploma -
Woodsville High School
Woodsville, NHSkills
- Program Optimization
- Adobe Systems Adobe Creative Cloud
- Microsoft Outlook
- Mathematical Calculation and Reasoning
Timeline
General Manager
Alamo Drafthouse
07.2019 - 04.2022
Assistant General Manager
Alamo Drafthouse
07.2018 - 07.2019
Bar Manager
Alamo Drafthouse
04.2012 - 07.2018
High School Diploma -
Woodsville High School
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