Alvira Sadrieva
Rockwall,TX
Summary
Detail-oriented Barista excels in fast-paced coffee shop. Skilled at making specialty coffee and tea drinks, creating attractive product displays and contributing to safe and welcoming cafe environment. Extensive knowledge of coffee brewing procedures and customer service. Enthusiastic barista eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
4
4
years of professional experience
Work History
Delivery Driver
DoorDash
Dallas, TX
05.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Fostered positive working relationships with regular customers.
Delivery Driver
DoorDash
Anchorage, AK
01.2022 - 04.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Fostered positive working relationships with regular customers.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Worked overnight shifts during peak periods to meet coverage needs.
Food Service Team Member
McDonald's
Anchorage, AK
09.2021 - 03.2022
- Received orders from customers and input into order management system.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
- Prepared food orders to support waitstaff and other team members.
- Distributed food during busy peak periods to drive customer satisfaction.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Food Runner
Jack Sprat
Girdwood, AK
03.2021 - 05.2021
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Cleared tables immediately after guests left in preparation for next party.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Answered questions from restaurant patrons regarding menu items.
- Organized and replenished supplies at food stations to optimize team performance.
- Assisted servers with table settings and beverage refills to support high-volume shifts.
- Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
- Cultivated warm relationships with regular customers.
- Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Selected food items from serving or storage areas and placed in dishes, on serving trays or in takeout bags
- Refilled condiments on each table between guests or during slow periods.
- Backed up dishwashing staff by cleaning dishes, glasses and cutlery during busy periods.
Costumer Service
Tessoro
Girdwood, AK
01.2021 - 05.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Costumer Servise
ForgetMeNotFood
Girdwood, AK
06.2020 - 06.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Created customer support strategy to increase customer retention.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Barista
CoffeKit
Vladivostok, Russia
06.2018 - 05.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Cakepop Decorator
Shari's Berries
Sacramento, CA
03.2018 - 05.2018
- Maintained production and processing equipment in clean states and good working order to optimize performance.
- Approved products before sale to maintain highest level of quality control.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
Education
Associate of Arts - Seamstress/Designer
Anadyr Collage
Anadyr05.2018
Associate of Arts - Art
Anadyr Art School
Anadyr05.2016
High School Diploma -
Anadyr High School
Anadyr05.2016
Skills
- Food Serving and Preparation
- Customer Retention
- Hospitality and Professionalism
- Menu Memorization
- Product Advertising
- Coffee and Tea Preparation
- Coordinating Orders
- Exceptional Customer Service
- Safe Work Practices
- Coffee Expertise
- Display Maintenance
Languages
English
Russian
Native or Bilingual
Timeline
Delivery Driver
DoorDash
05.2022 - Current
Delivery Driver
DoorDash
01.2022 - 04.2022
Food Service Team Member
McDonald's
09.2021 - 03.2022
Food Runner
Jack Sprat
03.2021 - 05.2021
Costumer Service
Tessoro
01.2021 - 05.2021
Costumer Servise
ForgetMeNotFood
06.2020 - 06.2021
Barista
CoffeKit
06.2018 - 05.2020
Cakepop Decorator
Shari's Berries
03.2018 - 05.2018
Associate of Arts - Seamstress/Designer
Anadyr Collage
Associate of Arts - Art
Anadyr Art School
High School Diploma -
Anadyr High School
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