Alwyn Williams
Middletown,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Delivery Driver
FedEx
Montgomery NY
01.2023 - 05.2023
- Followed corporate procedures to maintain company and customer data confidentiality.
- Communicated with dispatch and customers for accurate delivery information.
- Delivered packages to customer doorsteps and business offices.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Service Advisor
Heyward Allen Toyota
Athens, GA
11.2021 - 12.2022
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
Porter
Heyward Allen Toyota
Athens, GA
02.2021 - 11.2021
- Applied wax and sealants to exterior of vehicles and equipment.
- Participated in regular training sessions to stay up-to-date on industry best practices and company policies, ultimately improving overall job performance.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
Customer Service Cashier
Whole Food Market
Brooklyn, NY
01.2019 - 12.2020
- Developed and managed relationships with customers to increase customer loyalty.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
Associate of Science - Finace
Medgar Evers College of The City University of New York
Brooklyn, NY06.2021
Skills
- Key holder experience
- Database Management
- Customer Retention Strategies
- Microsoft Office
Timeline
Delivery Driver
FedEx
01.2023 - 05.2023
Service Advisor
Heyward Allen Toyota
11.2021 - 12.2022
Porter
Heyward Allen Toyota
02.2021 - 11.2021
Customer Service Cashier
Whole Food Market
01.2019 - 12.2020
Associate of Science - Finace
Medgar Evers College of The City University of New York