Ruth Burden
Freeland,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Delivery Driver
Skinner Inc
Midland, MI
02.2020 - Current
- Followed relevant safety regulations and state laws governing vehicle operation
- Inspected inventory to ensure that cargo is secure
- Maintained logs of working hours or of vehicle service or repair status, following applicable state and federal regulations.
- Manage over 40 deliveries daily.
Delivery Driver
CDS Transport / Fed-Ex Ground
Saginaw, MI
02.2018 - 01.2020
- Provided courteous and efficient delivery and pick-up of packages
- Checked shipments for conformance to Fed-Ex Features of service.
- Performed best customer service.
- Performed over 50 deliveries on daily basis.
Lab Assistant
Mid-West Reprocessing Center
Saginaw, MI
05.2014 - 01.2015
- Daily reprocessing of non-invasive Single-Use medical Devices and deliver devices
- Medical Terminology.
- Manual/PC Order Entry Order Entry
- Performed job duties in sterile environment
- Increased our productivity by 10%
Private Duty Aide
Vital Care
Cheboygan, MI
08.2011 - 08.2012
- Document client information in charts or logbooks
- Greet patients and family with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Monitored progress and documented patient health status changes to keep care team updated
- Assisted disabled clients to support independence and well-being
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Manage care of 1-2 clients daily.
Education
Some College (No Degree) - Medical Insurance Coding
Central Michigan University
Mount Pleasant, MI 01.2019 - 10.2020
Student Achievement Award - GED
Traverse Bay Area Intermediate
06.2005 - 06.2006
Skills
Negotiation
Inbound and outbound calling
Key holder experience
First aid and safety
Progress documentation
Multi-line phone systems
Welcoming guests
Problem-solving skills
Multitasking Abilities
Legal Research
Document filing
Interpersonal Communication
Dependable and Responsible
International sales support
Product and service sales
Timeline
Delivery Driver
Skinner Inc
02.2020 - Current
Some College (No Degree) - Medical Insurance Coding
Central Michigan University
01.2019 - 10.2020
Delivery Driver
CDS Transport / Fed-Ex Ground
02.2018 - 01.2020
Lab Assistant
Mid-West Reprocessing Center
05.2014 - 01.2015
Private Duty Aide
Vital Care
08.2011 - 08.2012
Student Achievement Award - GED
Traverse Bay Area Intermediate
06.2005 - 06.2006