Aly Santana
Wesley Chapel,FL
Summary
Motivated and dependable professional with a strong background in customer-facing roles and fast-paced environments. Known for adaptability, strong communication, and a positive, team oriented attitude. Eager to transition into an office-based position with open availability and willing to relocate for the right opportunity.
Overview
4
4
years of professional experience
Work History
Server
Glory Days Grill
04.2024 - 08.2025
- Delivered exceptional customer service, ensuring guest satisfaction through attentive communication and timely order fulfillment.
- Managed multiple tables efficiently, demonstrating strong multitasking skills in a fast-paced environment.
- Assisted in training new servers on menu items, service standards, and operational procedures.
- Responded promptly to customer inquiries and resolved issues to maintain positive dining experiences.
Admissions Coordinator
Metro Lagoon
03.2023 - 02.2024
- Assisted guests with tickets, memberships, and entry procedures.
- Provided clear, friendly communication while managing front-gate operations.
- Maintained safety and enforced rules to ensure a secure, safe, and welcoming visit.
Cashier
Winn Dixie Supermarket
11.2021 - 04.2023
- Resolved customer issues calmly while maintaining a positive store experience.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances and reconciled at shift end.
- Assisted customers with product inquiries and providing exceptional service.
- Trained new cashiers on register operations and customer interaction protocols.
Education
High School Diploma -
Wesley Chapel High School
Wesley ChapelSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Glory Days Grill
04.2024 - 08.2025
Admissions Coordinator
Metro Lagoon
03.2023 - 02.2024
Cashier
Winn Dixie Supermarket
11.2021 - 04.2023
High School Diploma -
Wesley Chapel High School