Alyah Smith
Los Angeles,CA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
7
7
years of professional experience
Work History
Office Coordinator
Initiative
10.2021 - Current
- Interacted with customers by phone, email, and in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
Bank Operations Manager
OneWest Bank
02.2019 - 10.2021
- Conducted cash and key audits for controls and compliance.
- Assisted with daily cash and ATM balancing.
- Assisted clients with issues or requests and mentored employees on customer service techniques.
- Oversaw branch operations and workflow for consistency.
Bank Teller Supervisor
Chase
02.2016 - 01.2019
- Counted cash drawers and made bank deposits.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained strong knowledge of bank products, services, procedures and requirements to assist staff members with questions and difficult or complex tasks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
Associate of Science - Communication Studies
West Los Angeles College
Culver City, CA06.2019
Skills
- Communication
- Strategic planning
- Handling Complaints
- Attention to detail
- Task Prioritization
- Customer Service
- Team leadership
Timeline
Office Coordinator
Initiative
10.2021 - Current
Bank Operations Manager
OneWest Bank
02.2019 - 10.2021
Bank Teller Supervisor
Chase
02.2016 - 01.2019
Associate of Science - Communication Studies
West Los Angeles College