Alyanna Fontanilla
Financial Operations & Client Relations
Westmont,IL
Summary
Detail-oriented professional with experience in accounting, inventory management, and customer service. Currently pursuing an associate’s degree in Accounting and exploring career opportunities in data science and remote work. Highly motivated with a track record of providing excellent service, streamlining administrative processes, and improving client experiences. Eager to leverage existing skills while continuously learning and adapting to new challenges.
Overview
9
9
years of professional experience
Work History
Sales Associate
Baxton Studio
09.2018 - Current
- Moved to 2805 Duke Pkwy, Aurora, IL, 60502
- Approach browsing customers and initiate conversations to determine buying preferences
- Product offerings as well as promotions
- Assist a diverse range of customers, including walk-in clients, our-of-state clients, wholesale buyers, and local designers or trade accounts, by providing tailored product recommendations and pricing details.
- Process sales transactions, returns, and exchanges while ensuring accuracy in payment handling.
- Manage inventory by updating stock levels, coordinating restocks, and maintaining showroom displays.
- Address customer inquiries and concerns, resolving issues to maintain positive customer relationships.
- Coordinate order fulfillment, including tracking shipments and arranging deliveries for both local and out-of-state customers.
- Support administrative tasks such as generating invoices, processing wholesale orders, and maintaining sales records.
- Train and mentor new sales representatives, ensuring they develop strong product knowledge and customer service skills.
Tax Administrative Assistant
Dennis A Parker CPA Ltd
01.2024 - 04.2024
- Verified client information for accuracy and completeness, enhancing tax filing precision.
- Coordinated appointments and schedules for tax professionals, optimizing productivity.
- Assisted in preparing tax forms and reducing the workload of senior staff during peak season.
- Maintained strict confidentiality of sensitive client information, adhering to company policies.
- Streamlined administrative processes, improving efficiency and reducing errors.
Sales Associate & Cashier
Bed Bath & Beyond
06.2017 - 11.2018
- Responsible for greeting and engaging customers as well as maintaining updated knowledge of consumption goods
Sales Representative
Vector Marketing
07.2018 - 08.2018
- Met one-on-one with potential customers either in person or virtually by showing Cutco, and helping those customers find the perfect set that fits their needs
Sales Representative & Receptionist
Youth Workforce
01.2016 - 06.2017
- Generating sales by representing the Chicago Sun Times local newspaper in order to earn credit towards funding for college
Education
High School -
St. Mary's Catholic High School
Dubai, UAE 09.2011 - 12.2015
High School - undefined
Steinmetz College Prep
Chicago, IL 09.2016 - 06.2018
Associate of Arts - Accountant
Waubonsee Community College
Sugar Grove, IL 05.2001 -
Skills
Data Entry
Timeline
Tax Administrative Assistant
Dennis A Parker CPA Ltd
01.2024 - 04.2024
Sales Associate
Baxton Studio
09.2018 - Current
Sales Representative
Vector Marketing
07.2018 - 08.2018
Sales Associate & Cashier
Bed Bath & Beyond
06.2017 - 11.2018
High School - undefined
Steinmetz College Prep
09.2016 - 06.2018
Sales Representative & Receptionist
Youth Workforce
01.2016 - 06.2017
High School -
St. Mary's Catholic High School
09.2011 - 12.2015
Associate of Arts - Accountant
Waubonsee Community College
05.2001 -
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