Alyce Cooper

Energetic Associate bringing 9 years of service with The Home Depot to enhance the team in retail operations, sales, customer service, team leadership, and profitability. Has experience in training, developing, and managing a team of store associates and supervisors. Competent in fostering diversity initiatives, by promoting a sense of belonging in the workplace among associates, management, and vendors. Dedicated to customer and associate satisfaction by building strong business relationships and team morale. Effectively demonstrates and communicates success in identifying process improvements through score card measurements and results. Organized and detailed at creating performance and productivity goals, and achieving them by prioritizing and tracking daily work task results. Skilled at resolving customer inquiries, managing complaints, and building positive relationships to ensure customer satisfaction. Strong communicator with a proven ability to multitask, stays calm under pressure, and delivers efficient solutions. Committed to delivering high-quality service and contributing to team success in fast-paced environments.