Summary
Overview
Work History
Education
Skills
Languages
Timeline
Bartender
Alycea Padilla

Alycea Padilla

Las Vegas,NV

Summary

Dynamic and dedicated hospitality professional with extensive experience at Mariscos El Negro Durazo. Proven ability to enhance guest satisfaction through exceptional customer service and effective multitasking. Skilled in complaint resolution and menu memorization, fostering strong relationships with patrons while maintaining a clean and welcoming environment. Committed to delivering memorable dining experiences.

Overview

5
5
years of professional experience

Work History

Hostess

Mariscos El Negro Durazo
01.2020 - 05.2025
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

Server

Mariscos El Negro Durazo
01.2020 - 05.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

Bachelor Of Science - Forensic Science

Palomar College
San Marcos, CA

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Cleaning and sanitation
  • Customer service expertise
  • Interactive communication skills
  • Greeting guests
  • Guest engagement
  • Exceptional communication
  • Payment processing
  • Hospitality service expertise
  • Complaint handling
  • Table bussing
  • Safe food handling
  • Food running

Languages

Spanish
Native or Bilingual

Timeline

Hostess

Mariscos El Negro Durazo
01.2020 - 05.2025

Server

Mariscos El Negro Durazo
01.2020 - 05.2025

Bachelor Of Science - Forensic Science

Palomar College

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