Alycia Douglas
Charlotte,NC
Summary
Knowledgeable Consultant with proven background in delivering strategic insights and effective solutions to clients. Implementing risk management policies and procedures to safeguard accounts. Successfully led multiple projects, enhancing operational efficiency and driving business growth. Demonstrated expertise in problem-solving and client relationship management.
Overview
5
5
years of professional experience
Work History
Senior Deposit Consultant
Ally Bank
08.2022 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Expertly navigated complex tax regulations to ensure compliance in all IRA transactions.
- Contributed significantly to department-wide improvement initiatives designed to drive operational excellence.
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
Assistant Store Manager
Carter’s OshKosh
01.2021 - 07.2022
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Managed scheduling for store shifts to accomplish proper staffing.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
Sr Patient Service Specialist
Vanderbilt Medical Center
12.2019 - 01.2021
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
Education
Associate of Applied Science - Psychology
Nashville State Community College
Nashville, TN05-2021
High School Diploma -
Cane Ridge High School
Nashville, TN05-2018
Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Analytical thinking
- Project leadership
- Public speaking
- Time management
- Risk management
- Policy enforcement
- External theft prevention
Accomplishments
- Achieved higher achievement scores by completing team teach backs with accuracy and efficiency.
- Collaborated with team of 3 in the development of IRA crash course .
- Used Microsoft Powerpoint to develop FDIC knowledge resources to support the site.
Timeline
Senior Deposit Consultant
Ally Bank
08.2022 - Current
Assistant Store Manager
Carter’s OshKosh
01.2021 - 07.2022
Sr Patient Service Specialist
Vanderbilt Medical Center
12.2019 - 01.2021
Associate of Applied Science - Psychology
Nashville State Community College
High School Diploma -
Cane Ridge High School