Alycia Ford
Washington
Summary
Customer-focused retail and hospitality professional with experience in sales, styling, client service, front desk operations, and visual merchandising. Proven ability to create exceptional customer experiences, manage transactions, coordinate appointments, and maintain organized retail and wellness environments. Skilled in communication, multitasking, and supporting business operations in fast-paced settings.
Overview
10
10
years of professional experience
2019
2019
years of post-secondary education
Work History
Front Desk Associate
Unwind Wellness Center
Washington
12.2025 - 02.2026
- Welcomed clients and provided front desk support for daily wellness center operations.
- Handled client inquiries and provided information about wellness programs.
- Processed client payments and managed billing procedures accurately.
- Managed appointment scheduling, confirmations, client check-ins and check outs.
- Answered phone calls, responded to inquiries, and provided information about services.
- Processed payments and maintained accurate transaction records.
- Maintained a clean, organized reception area to create a relaxing environment for clients.
- Assisted with administrative tasks including client records and scheduling coordination.
- Opened and closed the facility, ensuring the front desk, treatment areas, and reception space were properly prepared for daily operations.
Sales Associate
Anthropologie & Co
Washington
11.2024 - 11.2025
Sales Associate /Fashion Stylist
Veronica Beard
Washington
05.2023 - 04.2024
- Provided product knowledge to enhance customer shopping experience.
- Delivered personalized styling services and product recommendations to clients.
- Processed POS transactions including purchases, returns, and exchanges.
- Managed client communications through phone and email regarding orders and inquiries.
- Assisted with visual merchandising and executed window displays aligned with brand standards.
- Maintained organized sales floor and ensured merchandise presentation met company guidelines.
- Supported omni-channel operations including online orders, shipping, and order fulfillment.
- Packaged and shipped customer purchases while maintaining presentation standards.
- Assisted with inventory management, stock organization, and restocking merchandise.
- Built relationships with clients to drive repeat business and customer loyalty.
Room Attendant
Conrad Washington DC
Washington
10.2022 - 11.2022
- Maintained high standards of cleanliness in guest rooms and hotel spaces.
- Replenished amenities and ensured guest rooms were properly prepared.
- Provided attentive service to support a comfortable guest experience.
- Reported maintenance issues to ensure prompt resolution and guest comfort.
- Interacted pleasantly with clients and guests when performing daily duties.
- Managed linen cart by keeping neat and organized.
- Responded quickly to guest inquiries and delivered linens and personal care items upon request.
- Stocked linen closets with fresh supplies of sheets, towels and other linens as required.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Room Attendant
Homewood Suites by Hilton
Upper Marlboro
04.2019 - 12.2021
- Reported maintenance issues to ensure prompt resolution and guest comfort.
- Organized cleaning cart and equipment for efficient daily operations.
- Assisted guests with inquiries to enhance overall experience during their stay.
- Followed safety protocols while handling cleaning chemicals and equipment.
- Collaborated with housekeeping team to maintain a smooth workflow throughout shifts.
- Cleaned and maintained guest rooms according to hotel standards.
- Replenished supplies and amenities for guest comfort.
- Ensured sanitary conditions through proper cleaning and waste disposal.
Teacher Assistant
Boys & Girls Clubs Of Greater Washington
Washington
06.2016 - 08.2017
- Assisted educators in preparing instructional materials for youth programs.
- Supported classroom activities and facilitated student engagement during lessons.
- Monitored student behavior to promote a positive learning environment.
- Assisted with educational activities and classroom management.
- Supervised children during field trips and group activities.
- Supported students with assignments and learning exercises.
Education
Kingsman Academy Public Charter School
Washington, DCSkills
- Customer Service
- Retail Sales
- Styling & Fashion Retail
- Cash Handling & POS Systems
- Inventory Management
- Visual Merchandising
- Appointment Scheduling
- Front Desk Operations
- Communication & Client Relations
- Organization & Multitasking
- Hospitality & Guest Services
Timeline
Front Desk Associate
Unwind Wellness Center
12.2025 - 02.2026
Sales Associate
Anthropologie & Co
11.2024 - 11.2025
Sales Associate /Fashion Stylist
Veronica Beard
05.2023 - 04.2024
Room Attendant
Conrad Washington DC
10.2022 - 11.2022
Room Attendant
Homewood Suites by Hilton
04.2019 - 12.2021
Teacher Assistant
Boys & Girls Clubs Of Greater Washington
06.2016 - 08.2017
Kingsman Academy Public Charter School