Alycia Levasseur, CFPC
Chesapeake,VA
Summary
Operations Manager with proven expertise in team leadership, workflow optimization, and compliance management. Skilled in enhancing operational efficiency and ensuring adherence to healthcare regulations. Committed to delivering exceptional customer service and driving continuous improvement.
Overview
16
16
years of professional experience
Work History
Operations Manager
Tidewater Family Medical Care, PC
Chesapeake, VA
01.2018 - Current
- Streamlined operational workflows to enhance efficiency
- Coordinated with providers to align operational strategies with clinical objectives
- Oversaw compliance initiatives, ensuring adherence to healthcare regulations and standards
- Supervised staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms
- Developed and implemented guidelines on best practices in patient management
- Managed inventory systems ensuring optimal supply levels for uninterrupted service
- Oversaw billing operations, ensuring compliance with healthcare regulations and standards, as well as efficiency in claims submissions
- Manage accounts receivable, optimizing cash flow through timely follow-up on outstanding claims and diligent review, correction, and resubmission of errors
- Implemented new software systems for better tracking of accounts receivable and payable balances
- Checked payroll, vendor payments, and other accounting disbursements for accuracy and compliance
- Performed banking, business administration and financial tasks
- Provided basic technical support for front office equipment, minimizing downtime
Medical Biller and Coder
Tidewater Family Medical Care, PC
Chesapeake, VA
01.2013 - Current
- Oversaw billing operations, ensuring timely submission and accuracy of claims
- Implemented process improvements, enhancing efficiency in claim resolution workflows
- Analyzed payer policies to optimize reimbursement rates and minimize denials
- Managed patient accounts, resolving discrepancies and facilitating prompt payments
- Collaborated with healthcare providers to ensure accurate documentation for billing purposes and code assignment
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission
- Utilized financial software to prepare consolidated financial statements
- Audited coded claims for adherence to payer requirements and industry standards
- Maintained up-to-date knowledge of regulatory changes impacting medical billing practices to ensure ongoing compliance within the company
Bookkeeper
Oakbrooke Professional Center
Chesapeake, VA
01.2022 - 05.2025
- Managed accounts payable and receivable processes to ensure timely payments and collections.
- Reconciled bank statements with company records to maintain accurate financial data.
- Prepared monthly financial statements and reports for management review, enhancing decision-making processes.
- Conducted regular audits of financial records to uphold compliance with regulatory standards.
- Maintained and processed invoices, deposits, and money logs.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Established QuickBooks accounting system to reflect accurate financial records.
Front Desk Receptionist
Tidewater Family Medical Care
Chesapeake, VA
08.2010 - 01.2013
- Managed patient scheduling and appointment coordination for efficient clinic operations.
- Processed patient intake forms and insurance verification, ensuring accurate data collection.
- Maintained front desk organization, supporting seamless workflow and improved patient experience.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected copayments and outstanding patient account balances
- Maintained confidentiality of sensitive data to protect customer and business information.
Education
Bachelor of Science - Business Administration And Management
Old Dominion University
Norfolk, VA05-2012
CFPC -
AAPC
09-2013
High School Diploma -
Kempsville High School
Virginia Beach, VA05-2008
Skills
- Revenue cycle management
- Patient account management
- HIPAA compliance
- Staff management
- Policy implementation
- Health and safety compliance
- Business administration
- Microsoft Office
- Team leadership
- Staff training and management
- Coding procedures
- Insurance billing
- Account management
Timeline
Bookkeeper
Oakbrooke Professional Center
01.2022 - 05.2025
Operations Manager
Tidewater Family Medical Care, PC
01.2018 - Current
Medical Biller and Coder
Tidewater Family Medical Care, PC
01.2013 - Current
Front Desk Receptionist
Tidewater Family Medical Care
08.2010 - 01.2013
CFPC -
AAPC
Bachelor of Science - Business Administration And Management
Old Dominion University
High School Diploma -
Kempsville High School