Jonese Saint Claire
Lansing,MI
Summary
Dependable Operations Manager with experience in fast-paced medical work environments adaptable to the changes in daily needs. Serves patients/ customers effectively with attention to detail and hardworking approach. Well versed in mentoring and developing high- performing teams to meet organizational goals. Willing to go beyond basics, improve processes, and increase patient and customer satisfaction. Offering exceptional operations and team management abilities. Experience in monitoring day to day operations while empowering staff to independently handle daily needs. Focused on strengthening strategies to keep the offices ready for any challenge.
Overview
11
11
years of professional experience
Work History
Operations Manager
McLaren Medical Group
Lansing, MI
01.2022 - Current
- Day-to-day operations and oversight of two family medicine offices and one Internal Medicine office.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Staff Supervision, hiring, and recruitment
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Phenomenal customer service skill, Addressed customer concerns with suitable solutions.
- Strong physician relations skills
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Strong Clinical and Clerical background.
- Managing MDHHS VFC Program ( Vaccines For Children).
- PCMH Experience (Patient Centered Medical Home).
Operations Supervisor
McLaren Medical Group
Lansing, MI
07.2021 - 01.2022
- Day-to-day supervision of the Urgent Care Clinic and one Family Medicine office.
- Monitored employee performance regarding safety, reliability, delivery dates, and customer service.
- Worked closely with my Operations Manager to run two clinics.
- Hiring/ Training new staff
- Taking care of the providers needs to ensure they had everything they needed to treat patients.
- Monitored patient experiences/ complaints
- Managed day to day operations, while making sure patients had a great experience.
- Inspected facilities and recommended changes to improve the facility's readiness and level of compliance.
- Payroll
- Helping on the floor when short staffed, reception and medical assistant duties.
Certified Clinical Medical Assistant
MGL Family Medicine & Lipidolgy
Lansing, MI
11.2020 - 07.2021
- Prepared specimens for outside lab testing, as ordered by the physicians.
- Prepared patients for examinations, procedures, and treatments.
- Provided clinical and operational support in the delivery of patient care in physician practice settings and in clinical offices.
- Organized, reviewed, and forwarded incoming test results to the physicians.
- Cleaned, prepared, and maintained examinations rooms and treatment areas.
- Administered oral and parenteral medications and immunizations as directed by supervising physicians, Performed initial response-screening following protocols under the direction of the supervising physician.
- Delivered excellent patient service and strengthened patient-clinician relationship through positive interactions.
- Prepared and maintained all supplies in exam rooms by ordering, distributing, and managing inventory.
- Remained calm and poised in emergencies by calmly interacting with patients to avoid stress and panic.
- Measured vital signs, including pulse rate, temperature, blood pressure, weight, and height, Sterilized and positioned instruments and equipment for examinations and procedures, Lead Medical Assistant, providing insight and guidance to staff along with overseeing staff when Operations supervisor is out of the office, Operating & Performing EKGs,Performing PFTs. and Vision Test.
Certified Clinical Medical Assistant
Ralph A. Harvey, MD PLLC
East Lansing, MI
09.2019 - 11.2020
- Rooming patients, scheduling office visits, performing CLIA wave tests, IM Toradol, steroid, and flu injections, Administering Pulmonary Function Test (PFT), Hearing and Vision Screening, 10 Lead Electrocardiogram Testing (EKG), Ankle Brachial Index Testing (ABI), Administering Nebulizer treatments ( Albuterol Inhalation treatment).
- Insurance Verification.
- Referral Processing & Procedure Scheduling.
Medical Assistant
Compass Rehabilitation Center
East Lansing, MI
12.2014 - 09.2019
- Responsible for scheduling old return visits, new patients, procedures, and follow up appointments.
- Preparing patients for exams/pre-op procedures, discharging post-op procedure patients.
- Taking Vitals, Updating EHR, assisting MRI Technologist, assisting in the EMG/OMM/ and procedure departments.
- Cross trained to cover all departments. Verifying insurances, prescribing medications and administering IM injections.
Education
Certified Clinical Medical Assistant Certificate - Medical Assisting
National Healthcareer Association (NHA)
12.2019
Medical Assisting Diploma - Medical Assisting
Dorsey School of Health
Lansing, Mi12.2014
High School Diploma -
J.W. Sexton High School
Lansing, MI06.2012
Skills
- Urgent care supervision
- Daily operation over family medicine offices
- EHR/EMR
- Medical records management
- Telephone etiquette
- Active listening
- Critical thinking
- Teamwork
- leadership
- Time management
- Patient education
- Clinical care oversight
- Employee training
- Quality control
- Problem solving
- Multitasking
- Customer service
- Employee relations
- Inventory control/supply ordering
- Process improvements
- Payroll timekeeping (Kronos)
- Hiring
- Cost reduction and containment
- Revenue cycle management
- Discharged, not final billed (DNFB)
- Cerner (EHR)
- Athena (EHR)
- Allmed's EHR
- Clinical
- clerical
- EKG
- Vaccine administration
- Vital signs
- Prior authorization
Timeline
Operations Manager
McLaren Medical Group
01.2022 - Current
Operations Supervisor
McLaren Medical Group
07.2021 - 01.2022
Certified Clinical Medical Assistant
MGL Family Medicine & Lipidolgy
11.2020 - 07.2021
Certified Clinical Medical Assistant
Ralph A. Harvey, MD PLLC
09.2019 - 11.2020
Medical Assistant
Compass Rehabilitation Center
12.2014 - 09.2019
Certified Clinical Medical Assistant Certificate - Medical Assisting
National Healthcareer Association (NHA)
Medical Assisting Diploma - Medical Assisting
Dorsey School of Health
High School Diploma -
J.W. Sexton High School