Alycia Orndorf
Over the last ten years I have exclusively worked retail. Nine of those years have been spent with Target. I have obtained many customer service skills, from problem solving to guest interaction. I have built communication skills that involve interacting with peers, management, and most importantly guests. I work with a large team and have built many good relationships with my peers. I also have experience working under pressure at busy times around the store. I’ve spent time developing problem solving skills to ensure the floor stays filled and zoned. As a team member in style I took responsibility to ensure capacities were set to expectations. In service and engagement I have learned how to be a guest advocate, service advocate, front of store advocate. The team lead role has helped build my leadership skills and taught me how to lead a business.
Work History
service and engagement team lead
2 Years 3 Months- Manage front-end operations for entire store to enhance customer experience and operational efficiency.
- Acquired and maintained in-depth knowledge to assist guests effectively.
- Designed and implemented a streamlined checkout process to enhance guest satisfaction.
- Supervised service advocate team members to ensure exceptional guest service standards in drive-up, cashiering, self-checkout, and front-of-store functions.
- Managed daily front-end activities, including coordination of guest pickups and development of an engaging shopping environment.
- Developed and implemented structured planning of daily and weekly workloads to enhance operational efficiency.
- Mentored team members, fostering a culture of continuous improvement and professional growth.
Specialty Sales Team Member
6 Years 8 Months- Apparel & accessories consultant
- Delivered tailored product suggestions and solutions through active selling and engaging visual merchandising presentations
- Prioritized guest experience while ensuring product availability and accessibility
- Facilitated timely product placement by sorting incoming truck freight.
- Identified and retrieved merchandise from back room for guests requests in the back room
- Merchandise presentations as they sell using best practices
- Established visual presentations and merchandising guides enhancing guest experience and supporting sales
- Locate merchandise in the back room
- Assisted guests in product selection and inquiries, enhancing overall shopping experience.
- Maintained accurate inventory levels through regular stock assessments and timely replenishment.
- Trained new team members on operational procedures and customer engagement techniques for improved performance.
- Helped guests locate products and checked store system for merchandise at other sites.
cashier
1 Year 2 Months- Handled customer greetings, payment collection, scanning device operation, inquiry responses, return acceptance, and cash drawer counting.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and returns to enhance satisfaction.
- Collaborated with team members to streamline checkout procedures.
- Maintained accurate cash drawer, ensuring proper handling of funds.
- Trained new cashiers on operational protocols and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.