Alycia Smith
Schenectady,NY
Summary
Patient service representative with expertise in appointment scheduling, electronic health records management, and effective patient communication. Proven track record in enhancing patient experiences and ensuring compliance with healthcare regulations. Flexible hard worker ready to learn and contribute to team success. Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Patient Service Representative
Community care family practice
Schenectady, New York
01.2022 - Current
- Greeted patients warmly and efficiently managed appointment scheduling.
- Assisted patients in completing necessary forms and documentation accurately.
- Coordinated patient referrals to specialists within the community care network.
- Maintained patient records using electronic health record systems diligently.
- Responded to patient inquiries via phone and in-person with professionalism.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Inputted patient demographic data into electronic health record system.
- Assisted with scheduling follow-up appointments according to provider availability.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
Certified Nursing Assistant
St. Peters Hospital
Albany, New York
01.2021 - 03.2022
- Assisted patients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Documented patient care accurately in electronic health records.
- Communicated effectively with patients to address their needs and concerns.
- Answered call lights promptly and responded to patient needs accordingly.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Responded quickly to emergency situations involving sudden illness or injury.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
Certified Nursing Assistant
Our Lady of Mercy Nursing Home
Guilderland, New York
06.2016 - 01.2021
- Assisted patients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Communicated effectively with patients to address their needs and concerns.
- Maintained a clean and safe environment for patients and staff.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Conducted patient education on health maintenance and disease prevention.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Participated in educational programs related to nursing assistant skills development.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA01-2022
Skills
- Electronic health records management
- Appointment scheduling
- Insurance verification
- Patient documentation
- Referral coordination
- Customer service excellence
- Healthcare compliance
- Customer service
- Effective communication
- Vital signs monitoring
- Team collaboration
- Problem solving
- Time management
- Data entry proficiency
- Verbal and written communication
- Clinical data entry
- Scheduling appointments
- Medical insurance
Certification
BLS certified-NY State
Timeline
Patient Service Representative
Community care family practice
01.2022 - Current
Certified Nursing Assistant
St. Peters Hospital
01.2021 - 03.2022
Certified Nursing Assistant
Our Lady of Mercy Nursing Home
06.2016 - 01.2021
High School Diploma -
Penn Foster Career School