Erika Alyda Tato
Oklahoma City
Summary
Detail-oriented professional with experience in patient service and front desk operations. Skilled in managing appointments, verifying patient information, and coordinating with clinical staff, ensuring efficient office operations and patient satisfaction.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Patient Service Representative
Dean McGee Eye Institute
Oklahoma City
02.2025 - Current
- Greet and assist patients in a professional and friendly manner.
- Schedule and manage patients appointments
- Verify patient information, insurance details, and medical history.
- Coordinate with clinical staff to ensure smooth patient flow and office operations.
- Process payments, billing, and assist patients with insurance-related questions.
- Maintain confidentiality and adhere to HIPAA regulations.
Front Desk Receptionist
Global Premier Staffing
Oklahoma City
09.2024 - 12.2024
- Managed front desk operations and ensured a welcoming environment for guests.
- Answered incoming calls and directed inquiries to appropriate staff members.
- Scheduled appointments and maintained the calendar for office personnel.
Warehouse Associate
Simple Modern
04.2023 - 05.2023
- Picked and packed customer orders accurately for timely shipping.
- Maintained cleanliness and organization of work areas and storage locations.
- Collaborated with team members to meet daily operational goals effectively.
- Loaded and unloaded trucks, ensuring safe handling of products.
Warehouse Associate
Spiers New Technologies
Oklahoma City
09.2022 - 04.2023
- Followed safety protocols to maintain a secure working environment at all times.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Received deliveries, scanned packages, and updated orders in internal database.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
Education
High School -
CEA
Mexico, CDMX 07.2013 - 09.2015
Skills
- Patient scheduling
- Front desk operations
- Team collaboration
- Effective communication
- Attention to detail
- Multitasking
- Customer service
- Verbal and written communication
- Patient greeting
Languages
- English, Bilingual
- Spanish, Bilingual
Timeline
Patient Service Representative
Dean McGee Eye Institute
02.2025 - Current
Front Desk Receptionist
Global Premier Staffing
09.2024 - 12.2024
Warehouse Associate
Simple Modern
04.2023 - 05.2023
Warehouse Associate
Spiers New Technologies
09.2022 - 04.2023
High School -
CEA
07.2013 - 09.2015