ALYDIA ERNST
Austin,Texas
Summary
Organized administrative and customer service professional with a Bachelor of Arts in History. Experienced in communication, scheduling, records management, and operations in educational and museum settings. Skilled in managing priorities, maintaining efficient environments, and delivering exceptional service to diverse groups.
Overview
7
7
years of professional experience
Work History
Teacher Assistant
HYDE PARK MONTESSORI SCHOOL
Austin, Texas
08.2022 - Current
- Serve as a professional and welcoming point of contact for families, students, staff, and visitors within a busy educational environment.
- Communicated with families and staff about classroom activities, schedules, materials, and student needs to ensure alignment and support.
- Supported daily administrative and operational tasks, managing multiple priorities effectively in a dynamic environment.
- Maintain organized records, classroom materials, supplies, and other resources.
- Monitor inventory and assist with ordering and organizing classroom supplies and materials.
- Drafted and distributed classroom communications to streamline information sharing and enhance engagement.
- Handle sensitive student and family information with discretion and confidentiality.
- Follow established school procedures while responding professionally to changing daily needs.
Museum Volunteer
JACK S. BLANTON MUSEUM OF ART
Austin, Texas
09.2022 - 09.2026
- Welcomed and assisted museum visitors in a professional, service-oriented environment.
- Facilitated smooth daily museum operations, exhibitions, educational programs, and special events.
- Engaged with visitors and staff to sustain an organized and inviting public environment.
- Followed museum procedures and worked collaboratively with staff and volunteers.
- Prepared and organized materials and spaces for programs and events to enhance visitor experience.
Appointment Coordinator
AUTONATION TOYOTA
Austin, Texas
02.2022 - 08.2022
- Coordinated appointments, prioritizing customer needs and staff availability to ensure optimal scheduling.
- Acted as the primary point of contact for customers through telephone and other communications.
- Responded to scheduling questions and resolved issues professionally and efficiently.
- Facilitated communication between customers and internal staff to enhance daily operational efficiency.
- Maintained accurate customer records and entered information into internal systems.
- Adhered to established procedures, ensuring accuracy and consistency in a fast-paced customer-service environment.
Program Director
RENZO GRACIE AUSTIN
Austin, Texas
08.2021 - 01.2022
- Acted as the primary point of contact for program participants, staff, and other stakeholders.
- Coordinated with staff to manage competing priorities and ensure daily responsibilities were completed.
- Coordinated schedules, program activities, and communications to streamline day-to-day administrative operations.
- Identified and implemented improvements in administrative processes and organizational workflows to enhance program efficiency.
- Maintained organized records and documentation and ensured information was current and accessible.
- Addressed questions and operational issues, delivering professional and timely customer service to enhance participant satisfaction.
Historical Writer
01.2021 - 12.2021
- Conducted historical research to inform articles and essays, enhancing narrative depth and credibility.
- Ensured accuracy and detail in independent work, contributing to high-quality written content.
- Clarified complex historical information through professional writing, improving reader comprehension.
Library Assistant
TARLTON LAW LIBRARY — The University of Texas at Austin
09.2019 - 05.2020
- Assisted students, faculty, and library users in fulfilling information and research requests to enhance their educational experience.
- Supported daily library operations and delivered professional service, contributing to a welcoming university environment.
- Communicated effectively with library staff and patrons and helped maintain an orderly public environment.
- Organized library materials and maintained accurate records.
- Performed administrative and clerical tasks in accordance with established library procedures to ensure smooth operations.
Education
Bachelor of Arts - Liberal Arts in History
THE UNIVERSITY OF TEXAS AT AUSTIN
Past in Process Undergraduate Journal12-2021
Skills
- Administrative Support
- Scheduling
- Data management
- Customer service
- Reception support
- Telephone communication
- Data Entry
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Outlook
- Google Workspace
- Digital communication
- Office Operations
- Confidential Information
- Multitasking & Prioritization
- Team Collaboration
- Professional Communication
Timeline
Museum Volunteer
JACK S. BLANTON MUSEUM OF ART
09.2022 - 09.2026
Teacher Assistant
HYDE PARK MONTESSORI SCHOOL
08.2022 - Current
Appointment Coordinator
AUTONATION TOYOTA
02.2022 - 08.2022
Program Director
RENZO GRACIE AUSTIN
08.2021 - 01.2022
Historical Writer
01.2021 - 12.2021
Library Assistant
TARLTON LAW LIBRARY — The University of Texas at Austin
09.2019 - 05.2020
Bachelor of Arts - Liberal Arts in History
THE UNIVERSITY OF TEXAS AT AUSTIN