Ikea Fields
Brooklyn,MD
Summary
Experienced professional with a solid background in customer interactions and service solutions. Skilled in conflict resolution, effective communication, and problem-solving to ensure customer satisfaction and loyalty. A collaborative team player who quickly adapts to changing needs and consistently aims for results through efficient and empathetic service. Well-regarded for reliability and a proactive approach in achieving customer and organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Teacher Assistant
Anne Arundel County Public Schools
09.2019 - Current
- Assist students with autism in daily activities.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Maintained accurate records of student attendance, performance, and assessment results for data-driven instruction adjustments.
- Prepared classrooms daily for optimal learning conditions including clean spaces, organized supplies, and appropriate technology setup.
- Aided students with special needs by adapting instructional materials and providing personalized guidance throughout lessons.
- Facilitated smooth transitions between activities by providing clear instructions and maintaining routines.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
Receptionist
North Arundel Health and Rehabilitation Center
01.2018 - Current
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
- Greeted patients and assisted with hospital check in
- Maintained organized environment by updating necessary paperwork, filling charts and notifying nurses if patient arrival
- Assisted the patient in filling up the medical form and collected fees per the firms protocol
Co-Manager
Jimmyjazz
05.2013 - 03.2020
- Greeted customer, screened and answered calls
- Responded to inquiries from the general public and other store locations via telephone and fax
- Prepared and distributed weekly special correspondence report, forms and documents
- Maintained all files in accordance with policies and procedures
Paraprofessional
Epic Health Services
09.2016 - 06.2018
- Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills
- Organized activities to promote students' social, physical and emotional development
- Kept learning environments focused, inclusive and supportive at all times
- Assisted in preparing reports and paperwork for parent-teacher conferences
- Reported on student progress, behavior and social skills to parents
Education
Some college - Education
AACC
Arnold, MD11.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Documentation
- Administrative support
- De-escalation techniques
- Assertiveness
- Teacher assistance
- Learning disabilities support
- Client support
- Time management
- Behavior redirection
Certification
- Certified Medication Technician, 07/01/23, 10/01/24
- Driver's License
Personal Information
Authorized To Work: US
Timeline
Teacher Assistant
Anne Arundel County Public Schools
09.2019 - Current
Receptionist
North Arundel Health and Rehabilitation Center
01.2018 - Current
Paraprofessional
Epic Health Services
09.2016 - 06.2018
Co-Manager
Jimmyjazz
05.2013 - 03.2020
- Certified Medication Technician, 07/01/23, 10/01/24
- Driver's License
Some college - Education
AACC
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