Alyessa Corey
Casper,WY
Summary
Dynamic and results-oriented professional with extensive experience in front desk operations and guest services, notably at Ramkota Hotel and Conference Center. Excelled in fostering positive guest relations, enhancing customer satisfaction and retention. Skilled in using automated telephone systems and demonstrating exceptional teamwork and collaboration. Proven track record of improving efficiency and resolving issues swiftly.
Overview
6
6
years of professional experience
Work History
Front Desk Night Auditor
Ramkota Hotel and Conference Center
Casper, WY
05.2024 - Current
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Kept accounts in balance and ran daily reports to verify totals.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Entered and updated sensitive customer information during check-ins and room changes.
- Generated and printed daily financial reports to track hotel performance.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Enforced policies and procedures to increase efficiency.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Implemented marketing and promotional initiatives to increase occupancy.
- Trained new staff members in customer service techniques and hotel operations.
- Developed and maintained positive relationships with guests for satisfaction.
Housekeeper
Casper Clutter Busters
Casper, WY
06.2018 - 11.2023
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Dusted picture frames and wall hangings with cloth.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Adhered to professional house cleaning checklist.
- Verified cleanliness and organization of storage areas and carts.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Sorted, laundered and put away various laundry items.
- Changed bed linens and collected soiled linens for cleaning.
- Polished fixtures to achieve professional shine and appearance.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Food Runner
Raccas
Casper, WY
08.2022 - 01.2023
- Cleared tables immediately after guests left in preparation for next party.
- Organized and replenished supplies at food stations to optimize team performance.
- Garnished dishes and quickly delivered items to customers to minimize wait times.
- Delivered correct food items to tables according to order documentation.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Greeted customers and provided outstanding customer service.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Assisted with bussing tables and cleaning up spills.
- Greeted customers and provided menus upon arrival to dining room.
- Monitored dining room and bar areas for signs of overcrowding.
- Assisted wait staff with timely food delivery and guest requests.
- Arranged tables and chairs for special occasions and events.
Retail Manager
Go Games and Toys
Casper, WY
10.2021 - 01.2023
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Cashier/OGP
Walmart
Casper, WY
11.2019 - 05.2020
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card and check transactions to complete customer purchases.
- Lifted up to 50 pounds at once
- Used POS system to enter orders, process payments and issue receipts.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Diploma -
Kelly Walsh High School
Casper, WY2021
Skills
- Automated telephone systems
- Inventory Oversight
- Multi-Line Phone Systems
- Generating Reports
- Guest Services
- Greeting guests
- Credit and cash payments
- Wake-up calls
- Resolving issues
- Safety and security procedures
- Time Management
- Reservations
- Front Desk Operations
- Payment Collection
- Account Balancing
- Hotel reservations
- Oral and written communications
- Customer Assistance
- Powerpoint Presentations
- Computer Skills
- Organizational Skills
- Moderate Software Proficiency
- Microsoft Outlook
- MS Outlook proficiency
- Attention to Detail
- Friendly, Positive Attitude
- Good Telephone Etiquette
- Teamwork and Collaboration
- Excellent Communication
- Written Communication
- Problem Resolution
- Relationship Building
Timeline
Front Desk Night Auditor
Ramkota Hotel and Conference Center
05.2024 - Current
Food Runner
Raccas
08.2022 - 01.2023
Retail Manager
Go Games and Toys
10.2021 - 01.2023
Cashier/OGP
Walmart
11.2019 - 05.2020
Housekeeper
Casper Clutter Busters
06.2018 - 11.2023
Diploma -
Kelly Walsh High School