Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shasta Murray

Charlotte,NC

Summary

Skilled Night Auditor bringing 3 years of experience in hospitality environments. Methodical nature with strong attention to detail and complex problem-solving skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Front Desk Night Auditor

Springhill Suites By Marriott
05.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Verified the accuracy of figures, postings, and documents to ensure precision.
  • Recorded, stored, and analyzed computerized financial data proficiently.
  • Established organized systems for filing, maintaining, and securing records, aligning with document retention and confidentiality protocols.
  • Expertly reconciled revenue postings to ensure accuracy and completeness.

Customer Service Associate

American Signatures
08.2019 - 04.2023
  • Managed high call and email volumes, maintaining excellent response time and exceeding customer satisfaction targets.
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Processed financial transactions and orders with precision while adhering to company policies.
  • Collaborated cross-functionally to ensure timely resolution of complex issues, contributing to a positive team environment.
  • Received consistent positive feedback from customers and supervisors for dedication to service excellence.

Medical Assistant

AAA Care, LLC
07.2013 - 05.2019
  • Support healthcare professionals in delivering compassionate patient care.
  • Managed patient appointments efficiently, minimizing wait times
  • Maintained clean exam rooms and sterilized equipment.
  • Accurately recorded patient medical histories and vital signs.
  • Provided clear instructions and addressed patient concerns.
  • Collaborated with the medical team to facilitate tests and treatment.
  • Received commendations for enhancing patient comfort and clinic efficiency.

Education

Certified in Medical Assistant -

Virginia Career Institute
Virginia Beach, VA

High school diploma - General Studies

Deep Creek High School
Chesapeake, VA

Skills

  • Training Junior Team Members
  • Automated Telephone Systems
  • Quality Assessments
  • Wake-Up Call Setup

Certification

BLS for Healthcare Providers (CPR and AED) Present

Timeline

Front Desk Night Auditor

Springhill Suites By Marriott
05.2023 - Current

Customer Service Associate

American Signatures
08.2019 - 04.2023

Medical Assistant

AAA Care, LLC
07.2013 - 05.2019

Certified in Medical Assistant -

Virginia Career Institute

High school diploma - General Studies

Deep Creek High School

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Shasta Murray