Alyiah Dean
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at The Inn At Jim Thorpe. Proven ability to enhance guest experiences through effective multitasking and order accuracy, while maintaining high cleanliness standards. Recognized for resolving customer concerns swiftly, contributing to a positive dining atmosphere.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
6
6
years of professional experience
Work History
Server
The Inn At Jim Thorpe And Broadway Grille & Pub
Jim Thorpe, PA
06.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Carside Specialist
Carrabbas Italian Grille
Allentown, PA
10.2019 - 08.2020
- Handled customer concerns professionally, resolving issues promptly and courteously as they arose.
- Streamlined order processing by accurately entering orders into the system and communicating with kitchen staff.
- Showcased adaptability in challenging situations, stepping up to cover unexpected absences or handle unforeseen issues during shift.
- Contributed to sales growth by up-selling additional items and promotional specials when appropriate.
- Facilitated payment transactions efficiently, ensuring accuracy in handling cash or processing credit cards.
- Enhanced customer satisfaction by providing efficient and friendly carside service.
- Ensured timely order delivery, maintaining a high standard of food quality and presentation.
Education
No Degree -
William Allen Highschool
Allentown, PA06-2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Order accuracy
- Sales techniques
- Allergy awareness
- Wine service
Timeline
Server
The Inn At Jim Thorpe And Broadway Grille & Pub
06.2021 - Current
Carside Specialist
Carrabbas Italian Grille
10.2019 - 08.2020
No Degree -
William Allen Highschool