Alysa Grayson
Baltimore
Summary
Motivated and organized professional with experience in insurance claims, customer service, team supervision, and employee training. Currently pursuing a degree in Business and seeking to transition into Human Resources, with a strong interest in employee relations, onboarding, benefits administration, and organizational support. Brings a background in claims operations, compliance, communication, and documentation management with a proven ability to support both employees and customers in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Claims Representative
Maryland Auto Insurance
Baltimore, MD
01.2025 - Current
- Assisted customers and stakeholders with claims inquiries, documentation collection, and case resolution while ensuring confidentiality and compliance with company policies and state regulations.
- Maintained accurate and organized records, documentation, and case files in accordance with regulatory and company standards.
- Communicated with customers, adjusters, and internal teams to coordinate timely resolution of claims and support positive client relations.
- Assisted with training and onboarding new team members on internal systems, procedures, and best practices to improve team efficiency and consistency.
Supervisor
Lucky Brand Jeans
Hanover, MD
01.2024 - 01.2025
- Coordinated employee scheduling, daily operations, and staff support to ensure efficient workflow and coverage.
- Assisted with onboarding and training new employees on company policies, customer service standards, and operational procedures.
- Maintained accurate operational and inventory records while ensuring compliance with company procedures and standards.
- Operated point-of-sale systems, ensuring accurate transactions and efficient checkout process.
Call Center Supervisor
State of Delaware
Smyrna, DE
08.2020 - 09.2021
- Supervised a team handling high-volume inbound and outbound calls for state services.
- Implemented strategies to improve customer experience and agent performance.
- Assisted in developing scripts, FAQs, and workflow procedures for streamlined service delivery.
- Resolved escalated customer issues using conflict resolution techniques to maintain service integrity.
Education
Associate of Science - Business Administration
Baltimore City Community College
05-2027
Skills
- Microsoft office
- Training
- Documentation review
- Insurance claims review
- Time management
Timeline
Claims Representative
Maryland Auto Insurance
01.2025 - Current
Supervisor
Lucky Brand Jeans
01.2024 - 01.2025
Call Center Supervisor
State of Delaware
08.2020 - 09.2021
Associate of Science - Business Administration
Baltimore City Community College