Alysen Velez Ortiz
Hi-Lo Diner
Minneapolis,MN
1
Language
1
Certification
5
years of professional experience
Kind and personable professional recognized for exceptional productivity and efficiency in task execution. Specialized expertise in customer service, sales techniques, and guest satisfaction drives repeat business and fosters loyalty. Proven ability to excel in communication, teamwork, and adaptability enhances guest experiences while meeting operational objectives. An experienced background in food service across diverse environments has given myself the opportunity to meet people of all kinds of social status' and personalities while building social and communicative skills along the way. Planning to use my background in guest services to strengthen my understanding of society and its behaviors in an academic and professional sense.
Work History
Waitress
4 Months- Attention to detail when guests have special accommodations or requests.
- Managed attentive table service, ensuring accurate order delivery and timely guest satisfaction.
- Processed food and beverage orders using POS systems with accuracy and efficiency.
- Coordinated with kitchen staff to resolve special requests and improve service flow.
VIP Waitress
1 Year 1 Month- Handled intoxicated patrons with grace and respect in a professional manner to solve the issue as soon as possible.
- Delivered VIP bottle service in upscale environment, catering to large guest parties and celebrity clientele.
- Upsold menu items, promoted bottle lists to bolster sales and to further club reputation.
Security Guard
11 Months- Ensured everyone was safe at my highest ability and helped confused or concerned people around me.
- Monitored premises, identified suspicious activity, and responded quickly to safety concerns.
- Executed security checks of attendees, staff and vendors to maintain safety and ensure compliance with regulations.
Bartender
8 Months- Took drink and food orders and verified identification to ensure compliance with age regulations.
- Accommodated guest requests with a friendly attitude
- Prepared drinks promptly and engaged in friendly conversation with guests to create a welcoming atmosphere.
Hostess
2 Years 6 Months- Trained new host staff on procedures and protocols, enhancing service consistency.
- Communicated guest needs to kitchen and staff, ensuring timely and accurate service.
- Helped servers and bussers overcome challenges to ensure smooth service.
Education
Bachelor of Arts - Sociology
- Sociology
High School Diploma
Skills
Effective communication
Problem resolution
Teamwork and collaboration
Crowd management
Sales support
Upselling techniques
Written communication
Strong multitasking
Attention to detail
Flexible and adaptable
Dependable and responsible
Calm under pressure
Certification
CPR Certified, Security License
Languages
English, Spanish (Fluent)
Timeline
Waitress
Hi-Lo Diner
06.2026 - CurrentRead More
Security Guard
BEST Security
08.2024 - 07.2025Read More
Bartender
Iconos Gastro Cantina
08.2024 - 04.2025Read More
VIP Waitress
Rumba Uptown
07.2024 - 08.2025Read More
Hostess
Fogo de Chao
12.2021 - 06.2024Read More
University of Minnesota
Bachelor of Arts from Sociology
Read More
Queens College
from Sociology
Read More
Minneapolis South High School
High School Diploma
Read More
EXPERIENCE IN
- Childcare
- Bartending
- Upscale Restaurant
- Nightlife
- Animal Shelter Volunteer Work