Alysha Diaz
Lehigh Acres,FL
Summary
Results-driven retail and service professional with experience in team leadership, sales, and customer engagement. Proven ability to manage daily operations, support team performance, and create positive customer experiences.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Five Below
09.2024 - 03.2026
- Supervised daily store operations, including opening/closing procedures, cash handling, and floor management
- Led, trained, and motivated a team of associates to meet sales goals and deliver strong customer service
- Monitored inventory levels, executed merchandising plans, and maintained store presentation according to company standards
- Assisted in hiring, onboarding, and scheduling staff to ensure adequate coverage during peak hours
- Resolved customer concerns professionally to maintain a positive shopping experience
- Tracked sales performance and supported strategies to increase revenue and meet store targets
- Ensured compliance with company policies, safety procedures, and loss prevention practices
Server
House Of Omelets
01.2025 - 05.2025
- Delivered fast, friendly, and attentive service in a high-volume breakfast and lunch environment
- Took accurate food and beverage orders while maintaining strong menu knowledge to answer questions and make recommendations
- Managed multiple tables efficiently, ensuring timely service and a positive dining experience
- Handled cash, credit transactions, and POS system operations with accuracy
- Collaborated with kitchen staff to ensure order accuracy and quick turnaround times
- Resolved guest concerns professionally to maintain customer satisfaction and repeat business
- Maintained cleanliness and organization of dining areas in compliance with health and safety standards
- Upsold menu items and specials to increase check averages and overall sales
Sales Associate
Aeropostale
03.2024 - 08.2024
- Provided friendly, engaging customer service to drive sales and create a positive shopping experience
- Assisted customers with product selection, sizing, and styling recommendations based on current trends
- Operated POS system to process cash and card transactions accurately and efficiently
- Maintained store appearance through merchandising, restocking, and organizing sales floor displays
- Met and exceeded individual and team sales goals through upselling and product knowledge
- Supported inventory management, including shipment processing and stockroom organization
- Helped execute promotional campaigns and seasonal visual merchandising standards
- Collaborated with team members to ensure smooth daily store operations
Education
Licensed Full Specialist Esthetician -
Aveda Institute
Fort Myers05-2025
High School Diploma -
East Lee County High School
Lehigh Acres, FL05-2024
Skills
- Customer service
- Money handling
- Team leadership and collaboration
- Decision-making
- Problem-solving
- Time management
- Conflict resolution
- Communication
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Server
House Of Omelets
01.2025 - 05.2025
Assistant Manager
Five Below
09.2024 - 03.2026
Sales Associate
Aeropostale
03.2024 - 08.2024
Licensed Full Specialist Esthetician -
Aveda Institute
High School Diploma -
East Lee County High School