Alysha Estevez
Astoria
Summary
Proven customer service expert from King of Falafel & Shawarma, adept in payment processing and maintaining composure under pressure. Excelled in resolving complaints, boosting customer loyalty, and mentoring new staff. Skilled in multitasking and leveraging product knowledge for enhanced customer experience. Demonstrates unparalleled reliability and adaptability in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
King of Falafel & Shawarma
09.2023 - 09.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Education
High School Diploma -
High School of Applied Communications
Long Island City06-2027
Skills
- Customer service
- Reliability and punctuality
- Patience and composure
- Cash register operation
- Product knowledge
- Customer focus
- Payment processing
- Product merchandising
- Attention to detail
- Multitasking and organization
Accomplishments
2023-2024
- Received perfect attendance award
Timeline
Customer Service Cashier
King of Falafel & Shawarma
09.2023 - 09.2024
High School Diploma -
High School of Applied Communications
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