Alysha-Lee Tiqui
Waianae,HI
Summary
Motivated jobseeker with over 6+ years offering excellent customer service while working in fast-paced, team-based environments. Driven and dedicated to achieving targets and team goals, while working alongside supervisors/management to gain more knowledge.
Overview
9
9
years of professional experience
Work History
Scheduling Specialist
Waianae Coast Comprehensive Health Center
02.2024 - Current
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
- Acted as first point of contact and set appointments for prospective clients.
- Provided detailed information about available services and requirements.
- Streamlined communication between departments by serving as a liaison for scheduling-related inquiries and concerns.
- Called customers to coordinate schedules and set appointments.
Behavioral Therapist
ACES
09.2022 - Current
- Implemented and established behavior strategies by setting rules, reiterating expectations and rewarding good behavior.
- Collected session data to aid in treatment planning and assessment.
- Motivated clients to reach treatment goals and supported each through difficult situations and transitions.
Customer Care Representative
CVS Caremark
09.2021 - Current
- Responded to customer needs through competent customer service and prompt problem-solving
- Maintained and managed customer files and databases.
- Navigated multiple computer systems and applications to find information.
Tech Support
Alert Alarm Of Hawaii
05.2015 - 02.2020
- Built strong relationships with customers through positive attitude and attentive response.
- Cross-trained and provided back up for other departments.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Education
No Degree - Liberal Arts
Kapiolani Community College/University of HI Community Colleges
Honolulu, HI01.2027
High School Diploma - Liberal Arts And General Studies
Governor Wallace Rider Farrington High School
Honolulu, HI06.2007
Skills
- Multitasking abilities
- Complaint resolution
- Customer Rapport
- Team Support
- Upbeat and Positive Personality
Timeline
Scheduling Specialist
Waianae Coast Comprehensive Health Center
02.2024 - Current
Behavioral Therapist
ACES
09.2022 - Current
Customer Care Representative
CVS Caremark
09.2021 - Current
Tech Support
Alert Alarm Of Hawaii
05.2015 - 02.2020
No Degree - Liberal Arts
Kapiolani Community College/University of HI Community Colleges
High School Diploma - Liberal Arts And General Studies
Governor Wallace Rider Farrington High School
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