Alysha Lemmon
Montesano,WA
Summary
Proven expertise in customer service and data entry, demonstrated through successful tenure at Overstock, where I excelled in resolving customer complaints and streamlining document processing. Skilled in fostering efficient operations and enhancing customer loyalty, I bring a positive attitude and a commitment to achieving company goals.
Overview
10
10
years of professional experience
Work History
Office Assistant
Satsop Towing
Satsop, Wa
03.2018 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
Customer Service Representative
Overstock
Elma, WA
06.2017 - 12.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cage Cashier
Nisqually Red Wind Casino
Olympia, WA
06.2014 - 05.2015
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
- Processed various cash transactions and answered gaming customer questions.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
Education
Diploma - Medical Billing And Coding
Everest College - Everett
Everett, WASkills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Filing and data archiving
- Invoice Processing
Timeline
Office Assistant
Satsop Towing
03.2018 - Current
Customer Service Representative
Overstock
06.2017 - 12.2017
Cage Cashier
Nisqually Red Wind Casino
06.2014 - 05.2015
Diploma - Medical Billing And Coding
Everest College - Everett