Alysha Masters
Mableton,GA
Summary
Over 20 year's experience in Customer service field. Articulate communicator who is able to effectively interact with diverse populations. Strong written and verbal communication skills coupled with the ability to work proficiently, independently or within a team. Highly skilled in the ability to prioritize, organize and manage multiple tasks. Expert in Microsoft Office Suite, Power Point, Excel, Word, Outlook.
Overview
15
15
years of professional experience
Work History
Real Estate Consultant and Property Manager
Avant Property Solutions, LLC.
Smyrna, GA
02.2019 - Current
- Maintain positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Successfully Negotiate and advocate for clients
- Conduct thorough market research to guide clients through the decision-making process in purchasing or selling properties.
- Increase property sales by developing and implementing comprehensive marketing strategies for clients.
Office Scheduler
Peachtree Dermatology & Associates
Atlanta, GA
02.2013 - 03.2018
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Contributed to cost savings initiatives by identifying areas for resource optimization in the scheduling process.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
Teacher
Inkster Public School District
Inkster, MI
08.2009 - 06.2013
- Utilized technology to complement the traditional style of teaching
- Identified, selected, and modified instructional resources to meet the needs of students with varying mental challenges, learning styles, and special needs
- Effectively trained co-teachers and support staff on how to enhance the instructional environment through the use of Educational learning software.
Collection Agent
Protocol Recovery
01.2013 - 02.2013
- Handled inbound and outbound calls through the use of a multiple line dialing system
- Negotiated payment options for debt recovery
- Input customer related data accurately and efficiently into computer system
- Exceeded set revenue targets and call quality objectives.
Care Center Representative
Critical Signal Technologies
06.2011 - 02.2013
- Provided emergency medical assistance for clients through the use of dispatching medical response teams
- Handled inbound and outbound calls
- Troubleshot with Personal Emergency and Medical Response equipment
- Utilized account management abilities by successfully scheduling appointments for retrieving and delivering Personal and Medical Response equipment.
Education
Bachelor of Arts - Psychology
Wayne State University
Detroit, MIReal Estate License
Metro Brokers Real Estate Academy
Sandy Springs, GA05.2020
Skills
- Effective Oral and Written Communication
- Client and Customer Relations
- Organizational
- Problem-Solving
- Critical Thinking
- Multitasking
- Develop and Marketing
- Sales, Contracts and Negotiations
Timeline
Real Estate Consultant and Property Manager
Avant Property Solutions, LLC.
02.2019 - Current
Office Scheduler
Peachtree Dermatology & Associates
02.2013 - 03.2018
Collection Agent
Protocol Recovery
01.2013 - 02.2013
Care Center Representative
Critical Signal Technologies
06.2011 - 02.2013
Teacher
Inkster Public School District
08.2009 - 06.2013
Bachelor of Arts - Psychology
Wayne State University
Real Estate License
Metro Brokers Real Estate Academy