Alysha Roberto
Billerica,MA
Summary
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Assistant
Atrius Health
10.2013 - Current
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
CNA
Wilmington Health Care
01.2011 - 12.2013
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Documented patient information and care activities in electronic health record.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
CNA
Privatus Home Health Care
02.2012 - 09.2013
- Assisted patients with daily living activities, promoting independence and dignity.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Waitress
99 Restaurant & Pub
01.2007 - 01.2013
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
Education
Culinary Arts
Newbury College
Boston, MAMedical Assistant Certificate - Medical Assisting
Medical Professional Institute
Malden, MA01-2009
Skills
- HIPAA compliance
- Medical procedures
- Patient care coordination
- Medical office management
- Diagnostic procedures
- Healthcare software proficiency- Epic Super User
- Reliable team player
- Compassionate
Certification
- Certified Medical Assistant (CMA)
- CPR/AED Certification
- Certified Nursing Assistant (CNA)
Timeline
Medical Assistant
Atrius Health
10.2013 - Current
CNA
Privatus Home Health Care
02.2012 - 09.2013
CNA
Wilmington Health Care
01.2011 - 12.2013
Waitress
99 Restaurant & Pub
01.2007 - 01.2013
- Certified Medical Assistant (CMA)
- CPR/AED Certification
- Certified Nursing Assistant (CNA)
Culinary Arts
Newbury College
Medical Assistant Certificate - Medical Assisting
Medical Professional Institute
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