Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alysha Tolbert

Summary

Proven Customer Service Specialist with a track record of enhancing customer loyalty at Dyme Divas Inc, adept in problem-solving and critical thinking. Excelled in reducing call wait times and improving resolution rates, demonstrating exceptional active listening and efficiency. Skilled in managing high-stress situations, ensuring customer satisfaction and repeat business.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Dyme Divas Inc
6501 Arlington Expressway Suite B21248
04.2022 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Inbound Call Center Representative

Hills Instant Tax Service
346 W 127th St
06.2020 - 04.2022
  • Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Improved first-call resolution rates by effectively utilizing resources and available tools.

Education

General Studies

Crete Monee High School
Crete, IL
06.2020

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Customer Service Representative

Dyme Divas Inc
04.2022 - 09.2024

Inbound Call Center Representative

Hills Instant Tax Service
06.2020 - 04.2022

General Studies

Crete Monee High School
Alysha Tolbert