Alyshcia Carter Brown
Tacoma,WA
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
16
16
years of professional experience
Work History
Medical Assistant
Kaiser Permanente
Tacoma, WA
09.2019 - Current
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Registered new patients into practice management software program accurately entering demographic information.
- Organized patient charts before each day's clinic sessions began.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Inspected equipment to ensure proper working order prior to use on patients.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Collected samples from patients for laboratory testing purposes.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Provided assistance to medical staff in performing minor surgical procedures.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Documented notes during patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Cosmetologist
Carter Collection Hair
Tacoma, WA
06.2017 - Current
- Maintained accurate records of customer services provided.
- Promoted additional services or products available in the salon.
- Assisted senior stylists with complex color formulations.
- Maintained cleanliness of salon equipment and tools.
- Ensured proper sanitation practices were followed at all times.
- Created customized hair styles according to client's preferences and facial features.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Developed a loyal client base through excellent customer service.
- Upsold various treatments or packages when appropriate.
- Managed appointments through scheduling software program.
- Provided consultations to clients on beauty treatments, products and services.
- Performed haircuts, coloring, highlighting and styling techniques.
- Advised clients on how to maintain their new hairstyles at home.
- Maintained relationships with long-term clients while successfully handling daily walk-in appointments.
Industrial Security Specialist
Industrial Security Specialist
Seattle, WA
08.2012 - 09.2015
- Assisted in the development of emergency action plans for the organization's critical infrastructure sites.
- Ensured that all personnel were properly trained in proper safety procedures when working around hazardous materials or equipment.
- Implemented countermeasures against identified threats using a variety of techniques such as physical barriers, electronic access control systems, video surveillance systems.
- Performed routine inspections of facility grounds, buildings, and equipment to identify potential threats or vulnerabilities.
- Collaborated with local law enforcement agencies during investigations involving theft or sabotage.
- Provided technical advice on security issues such as access control systems, biometric identification systems, surveillance technologies.
- Maintained up-to-date knowledge of relevant laws, standards, procedures and best practices related to industrial security operations.
- Developed security protocols to protect company assets and personnel in an industrial environment.
- Investigated suspicious incidents and reported findings to management.
- Monitored access control systems, CCTV cameras, alarm systems and other security equipment.
- Adhered to established safety guidelines while performing duties at remote sites.
- Prepared detailed reports documenting all aspects of security operations including incident response activities.
- Helped eliminate occupational hazards and ergonomic concerns through redesign efforts.
- Suggested corrective solutions to reduce accidents and near-miss occurrences.
Supervisor of Operations
Ross Dress 4 Less
Seattle, WA
01.2009 - 09.2015
- Managed budgets associated with projects or initiatives within the department.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Provided training and guidance to team members on operational procedures and best practices.
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Evaluated existing processes regularly for potential optimization opportunities.
- Implemented new technologies or software systems to automate manual tasks or streamline operations.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Partnered with vendors to negotiate contracts for services related to operations.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Ensured compliance with all applicable laws, regulations and standards.
- Developed and implemented policies and procedures for efficient workflow.
- Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Presented performance and productivity reports to supervisors.
- Tracked and replenished inventory to maintain par levels.
- Responded to information requests from superiors, providing specific documentation.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Collaborated with team leaders on quality audits.
- Built strong operational teams to meet process and production demands.
Education
Some College (No Degree) - Psychology
Knoxville College
Knoxville, TNSkills
- Inventory Management
- Phlebotomy
- Patient Flow Management
- Indirect Patient Care
- Patient-focused care
- Direct Patient Care
- Conflict resolution abilities
- CPR
- OB/GYN procedures
- HIPAA Compliance
- Procedure Assistance
Timeline
Medical Assistant
Kaiser Permanente
09.2019 - Current
Cosmetologist
Carter Collection Hair
06.2017 - Current
Industrial Security Specialist
Industrial Security Specialist
08.2012 - 09.2015
Supervisor of Operations
Ross Dress 4 Less
01.2009 - 09.2015
Some College (No Degree) - Psychology
Knoxville College